GIFs in Rise

Apr 03, 2018

Hello everyone, Im having issues inserting gifs in rising. It seems to give me an error message all the time.

Unexpected token < in JSON at position 0

 

Can anyone help?

12 Replies
Daniel Gibson

I ran into this same issue today when uploading a .GIF file. First, I tried restarting the browser, but the problem persisted. 

I ended up getting the file to upload properly by downgrading the quality of the animation. I went from a 79 MB to 38 MB file. Then, the file uploaded without the error and the animation played smoothly. 

Thanks for starting this thread @Jeff Lukas. 

Leslie McKerchie

Hi Christopher,

Thanks for reaching out and sharing what you are seeing. I see your post here as well, with some additional information which verifies that you're seeing the same error reported here.

We do have this reported for larger gif files (over 50mb), but yours is well within that limit.

Would you be able to share the gif file with our team here so that we can take a look?

Camilla Smith

Hi,

How to make the GIF start where you want when you want?

I added one .gif but it seems to loop in the background, meaning when I get to it as a user, it may start for me mid of the GIF. 

I want all users to start at the beginning of the GIF, not midstream or at the end. 

Maybe have an actual play button, etc. 

How to? Or work around? 

Thanks.

Allison LaMotte

Hi Camilla,

I'm not aware of any way to do this. GIFs play automatically on a loop, so there's no way to make them start/stop at a specific time. If that's something that's important in this specific case, I would suggest using a video instead of a GIF.

If there's anything else I can do to help, please let me know!