Images jumping
Aug 22, 2017
Hello
I am having troubles with uploading images to Rise.
I had the issues with the jumping cursor in the past few days - and am very thankful this has been fixed today, however, I am now having a similar issue with my images.
Today I have had issues with uploading images, and then when they do, my image will appear and then flash back to the placeholder Rise image. Under the edit panel the image upload shows as processing but gets stuck on this.
I have checked my internet speed and even move to working from mobile data to ensure a good upload internet speed (40+mbps).
Thanks in advance.
Regards Christine
5 Replies
Oh no, Christine! Sorry you’re having this trouble. What browser were you using when this happened?
I’ve opened a case for you so we can get this straightened out right away. Be on the lookout for an email from Support@Articulate.com!
Thanks Alyssa. Much appreciated.
Hi Christine!
I saw in your case that you mentioned the image uploads are working well today. Does the issue seem to be resolved?
Hi Alyssa, Yes, all working well today thank you. Thanks again. Ta Christine
Great to hear! I'll go ahead and close your case. If it happens again, you know where to find us!
This discussion is closed. You can start a new discussion or contact Articulate Support.