After rise came back up today iphone 6 finger scrolling is no longer working for me on existing rise courses. All good on laptop but not on the mobile device.
an example of the course being developed that does not now respond to finger navigation on the iphone
I have been having trouble all day today with Rise being down for maintenance. I would have appreciated that we at least get notified by email.
Now that the site is finally working I am unable to either preview or export the course. That's very frustrating and something that I can't explain to my client who needs the course tomorrow morning.
I'm sorry you're having problems with Preview and Export. Those parts of the system should be working as expected. Could you share the URL for your course, here or via email so we can take a look.
you can see the status of Articulate products at this link and choose to subscribe to receive status updates via email - I know that doesn't help this time around but maybe it will assist you in the future.
Thanks Amr and I see you started a support case as well, so our team is looking into the issue with your Rise courses. We'll be in touch as a part of your Support case once we've got additional information to share!
12 Replies
Hi Mathew,
I have been having trouble all day today with Rise being down for maintenance. I would have appreciated that we at least get notified by email.
Now that the site is finally working I am unable to either preview or export the course. That's very frustrating and something that I can't explain to my client who needs the course tomorrow morning.
Matthew,
We're currently looking into the iPhone scrolling issue. We'll post an update here ASAP. I apologize for the trouble.
Amr,
I'm sorry you're having problems with Preview and Export. Those parts of the system should be working as expected. Could you share the URL for your course, here or via email so we can take a look.
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Hi Michael,
I can't find any of the courses I created. The course name is Yoga but I
can't find it.
Regards,
Amr
Amr, could you please try logging out and back in to 360 and then visiting Rise again? I'll continue to look into your account. Sorry for the trouble.
Matthew,
The iPhone scrolling issue has been resolved. Very sorry for the inconvenience.
Great course btw, awesome use of blocks 😎
Hi Amr
you can see the status of Articulate products at this link and choose to subscribe to receive status updates via email - I know that doesn't help this time around but maybe it will assist you in the future.
Thanks Wendy :)
Hi Michael,
I did logout and login again several times but still can't find any of the courses.
Thanks Amr and I see you started a support case as well, so our team is looking into the issue with your Rise courses. We'll be in touch as a part of your Support case once we've got additional information to share!
Thanks Ashley. I am happy to inform you that the support engineers recovered all my courses in a very short time after I started the support case .
Awsome product and amazing community. Thanks to everyone :)
Thanks Amr and I heard that update from our Engineers as well - so glad that they were able to get you situated!
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