My Rise course won't load

Hi there Karen,

I'm really sorry you ran into trouble! Smart idea to also open a support case--you'll hear back from our team really soon. 

In the meantime, can you send us your Rise "Share" link by clicking here? 

Hello, I'm part of an Articulate Teams subscription. My coworker created a course in Rise, and now she is unable to open it. I am able to open the course, but no matter what browser she uses, it just says, "Your course is loading, hang tight." I can send you the link to the course itself, but I'm unable to get the Share link because she is the course owner and I don't have that option.

Any advice? 

Here is the course: https://rise.articulate.com/author/bdabMtbdGejHXG-SnqtMnTOma-xBvj3J#/author/course?_k=i9qbbt

Thanks!

Hi Nathan,

Can you check that your colleague is using Chrome, Firefox, Safari or Edge, and the latest version of each?  Also, is it a single course that won't open for her, or all her Rise courses? I'd start by having her log out/in again to refresh the access. 

If you're still having trouble, I'll need a bit more info about the course. Are you and your colleague on the same team? Can you let me know her name and the name of the course?

Ashley, we were able to resolve this issue for now (it might have indeed been a browser problem.) We'll reply to this thread if it happens again. Thanks!

No worries, Nathan! Glad you're back up and running.

It also looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Karen, have you managed to solve this?

Hi, we also periodically get this error message - 1 out of 500 times perhaps (best guess only).  SuccessFactors is our LMS and use both Chrome and IE11.  

Hi, Jessica. If you are having trouble with any courses loading, we can work with you. Just let us know here!

Hi, I am also experiencing loading issues when I attempt to use the Share preview web link.

My client has reported that the course does not load on their end. We are on the same network.

Any suggestions on possible solutions? 

Thanks,
Brandy

Hi Brandy!

I see you were able to chat with my colleague Rowie about this issue, and he shared these tips with you:

1. Clear your browser cache and temp internet files.
2. Reboot the machine.
3. Test the Rise course again. Please check if you can replicate the issue using other browsers as well.
4. Enable these browser settings.

Let us know if that solves it!