Pinned Reply
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
104 Replies
Hi there Amber!
I've seen this, as well. It looks like it also happens with other file downloads, like PNG files. I'm not totally certain on the rationale behind the extra characters added to the file name, so I've reached out to my team for their expertise. In the meantime, is this causing issues for your learners?
Hi Alyssa,
Thank you for your reply. We are just in the process of converting our courses over to Rise and it is already causing issues for the people who are reviewing and verifying the courses, so I imagine it will also cause difficulties for our learners as well.
I completely understand, Amber. Thanks for that context. I'll pop back in here as soon as I have more information to share!
Also, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
Haha, oops, replied from my email instead of viewing the post and responding :) But thanks for the instructions on how to remove it, super helpful!!
Hi there Amber! I wanted to let you know I've been chatting about this issue with my team, and we're looking into a solution to remove those extra characters from the beginning of the file names. Thanks again for bringing it to our attention! ☺️
Hey Alyssa! Just ran across this post and we seem to be having the same problem. This is our first Rise course being uploaded on to our LMS. See the attached image - this error is for an actual stock photo in Rise from the library - seems that Rise added extra characters and now the image path is too long. Any suggestions?
Thanks for chiming in, David! I haven't seen this error message before, so I'm glad you brought this up. Did this error pop up while uploading the output to your LMS?
Hi Alyssa. Having the same issue with extra characters being added to pdf's. Do you have an update on if/when this will be fixed?
Hi do you have any workarounds for this. Having the same issues trying to link adobe presenter elearning modules from our intranet. . Can you let tell me how to embed the link in articulate so it does not give the error message.
Does anyone know how to link back to a file no file share?
Hi Matthew and Jackie!
Sorry you're both having trouble with this too. 😕
Matthew, I don't have an update on when/if yet - but as soon as we do we'll post here in the ELH discussion so you'll get an email notification if you're subscribed.
Jackie, What error message are you getting? The one about an invalid embed code? Take a look at the troubleshooting steps here.
Hello, I'm looking for a solution here as well. We name uploaded multimedia files (PDFs) withn an alphanumeric naming policy to help learners build a library of take-away resources. The unique characters (e.g. JlQomjxZb7rOw3nc_GxfIiesleN1h7Qyz-booklet-1-job-options.pdf) is an issue as it makes it difficult for learners to organise the downloaded resources in the course. I have subscribed to this thread pending any updates.
Thanks,
Jason
Hi Jason!
Sorry that I don't have any information to provide you with as an update at this point in time, but as soon as we do we'll post here in the ELH discussion so you'll get an email notification if you're subscribed to this thread. Thanks for the taking the time to leave your comment!
I am having this problem too. All the files that were uploaded and subsequently downloaded had a different and long name with gibberish ahead.
Hi Cheng,
I just tried this out on my end and am not seeing the same issue.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hello again Cheng,
I looked into this further and it seems like it's an issue specific to Internet Explorer 11. It works fine in Firefox, Chrome, and Microsft Edge.
I'm logging a bug for this. Thanks for bringing it to our attention. :)
I'll let you know via this thread when any updates are available.
Hi, this is causing a problem for us, too. Wondering if a solution has been found.
Hi Mourad,
The best way to avoid this issue is by using a browser other than Internet Explorer. I'll let you know if we release a fix for IE via this thread.
In the meantime, if there's anything else I can do to help, please let me know!
OK. Thanks, Allison.
Sure thing!
Hi Allison,
We have just tested a course in Moodle and both Chrome and Firefox have the file name problem. I assume we must be doing something incorrectly if the problem is supposed to be limited to IE. Any idea?
Hi Mourad,
I just tried it out again and I'm now seeing the same issue as you are in Chrome. I passed this info onto our developers. I'll let you know if I have any updates.
In the meantime, if there's anything else I can do to help, please let me know!
Thanks. The course is going live in a few days. So, I hope a solution is found asap, if we want to avoid having to re-export the SCORM files (plural because the course is a 105-hour course made up of about 40 Rise-type courses)... a long process.
I'll be sure to let you know via this thread if I have any updates! In the meantime, good luck with your launch :)
Hello, also having an issue with this at the moment for a recent project when downloading via Chrome and IE, looking forward to a solution being found.
Thanks