Rise and skipping content

Hey Leigh - thanks so much for the feedback here. I've got some thoughts on the subject and will share tomorrow or Monday at the latest.

Thanks Adam! I sent a support message with your name in it and provided a link to the course if you'd like to check it out - can't share public due to privacy stuff. 

Also I was able to solve the light text issue by bolding the text in the quiz feedback!

Hi Leigh,

Glad you were able to solve the light feedback text issue. In a future release, we're making it darker by default.

Here are some thoughts that can hopefully help change your stakeholders’ minds about using Rise. From the concerns they’ve raised -- the lack of a next button and the ability to scroll (perhaps too quickly) through content -- it sounds like the underlying concern is that learners won’t really digest the content.

But the truth is, the risk of learners skipping through content exists with any type of course. For example, a learner could start playing a video in a Storyline course and simply turn their head, open another tab, or walk away. Or they could click through “Next” buttons as quickly as they could scroll through a Rise lesson. 

The core benefit of doing a scrolling design is that it’s fundamental to true responsive design. As you have mentioned, your learners will take courses on desktops, tablets, and phones. They may even switch between devices as they take a single course. Why not give them the best possible experience on all devices?

My hunch is your stakeholders have been trained to expect a certain type of experience for a course. But that type of experience isn't always the best experience. In fact, in our Rise testing we have found some of the best learner experience feedback we've ever seen. Keep in mind that learners already experience the entirety of the web by scrolling. Just try to use Google, Facebook or any other site without. 😀

Even if you can't convince them today, my bet is eventually they will come around, especially if inherently responsive courses becomes a priority.

To address the concern that learners won’t really digest the content, I think you're approach of using quizzes as checkpoints along they way is a great idea.

Also, regarding your question you sent via support about the JS solution, I would check with Zsolt Olah. He might have some creative ideas. 

Thanks Adam! 

So, I'm currently doing systemwide testing (that's at airports all over the US and Canada). Many of my users are getting the message that they need to upgrade their browser, though they are on IE 11. I don't get this message when I use it in IE 11 - any thoughts on this? 

Thanks Leigh - would it be possible to get us a screenshot of that error when in IE11? We have not seen that. Also, I wonder if they have that domain listed for compatibility mode which would make IE11 function like an older browser.

Also, have them go here and the paste the URL it creates in the blue header next to the green Copy button.

I checked and they definitely have that domain listed for compatibility mode. Sighhhhh... I'm going to get around this by adding an addendum to the navigation tips section of the training and tell them to ignore the popup - will it cause them to not receive credit for the course? Is it just a warning for something small/unnoticeable to the user?  

Hey, Leigh.

One of the secrets to producing such stunning, responsive content from Rise is that we've needed to really approach and extend the limits of what is possible in HTML5.  Older browsers (and even supported browsers masquerading as older browsers) just aren't up to snuff.

In an LMS environment, this could possibly mean grading or completion challenges, so it'll be important to try and get your learners using a supported browser whenever possible.  This is what the notification will look like for your learners:

Let us know how we can help!

Compatibility mode forces IE11 to behave like IE7.  More info here.  IE7 is not HTML5 compatible. 

I would be nearly certain the course will not render correctly. Why do you think someone listed that domain in the list and how widespread is it?

Pretty widespread, unfortunately. System-wide in some cases to help us with older programs dealing with airline-specific programs. 

I'm not so much concerned with rendering - so far, all users are able to complete the course and are not reporting issues other than the error message. What I'm most concerned about is failing out of the LMS. I'm following up with IT to see what they can do. 

I hope you don't mind me jumping in here I have a feeling that being a bee to skip through the content may keep raising its head here, I have no problem with the scrolling as this is just the same as keep pressing the next button, I would however really like some type of conditional activities. For example section two is only available when you complete section one, for a lot of content the will be a necessity especially if you are describing a linear process.

I would also love the introduction of some menu screen such as a map based screen, section perhaps vertical and horizontal, where the progression can be shown to the user.

Any chance in the future you can look at building some game style quizzes in so these can be interspersed with the content, I am thinking of things along the lines of the old learning games in Studio 09, also time based activities.

Hi Justin - It's weird, I checked to see if the browser is running comparability mode and from what I can tell, it isn't? Image attached. 

Thanks for investigating, Leigh.

When you see that unsupported browser notification, can you please open http://www.whatsmybrowser.org/ in a new tab, click the green Copy button, and paste the resulting URL back into this forum thread?  That'll tell us what browser Rise thinks you are running.

OK here's mine (I did not receive the error message) http://whatsmybrowser.org/b/O7P9W1V

And here's what my coworker (who did receive the message) sees: http://whatsmybrowser.org/b/UWMOVFS

She also has an odd popup message so I've included a screenshot for reference. 

And here's another one from a coworker in a different location: whatsmybrowser.org/b/BML3U6X

That's good information, Leigh.  Let us dig into this and see if we can figure out why this might be happening.

Oh and it's worth noting this website (the QA portal for our LMS) does not function at all in Firefox, but our users have been trained not to use/download Firefox. 

We're having some trouble reproducing this scenario, Leigh.

While the unsupported browser notification is on-screen in Internet Explorer, can you ask the learner to select IE's Tools ⚙ button, choose About Internet Explorer, and share a screenshot?

So it's a little hard for me to describe (as a non-LMS techie) but our LMS pops up an extra window in front of the launch screen to display a training, and that window doesn't have the tools option. I've attached screenshots for reference. 

Thanks very much for the screenshots, Leigh.  I've escalated this issue to our QA team to see if we have any thoughts on why this might be happening.

In the interim, it might be productive for you to check with your IT folks for any ideas they might have on why IE 11 might masquerade as an older browser within your LMS environment.

Hi Leigh,

We were discussing this a bit further with our QA team and I'm going to reach out to you as a part of a Support case in hopes that we can take a look at your course and see how it's being displayed in the iFrame. Keep an eye out for an email from Support@articulate.com - and if you're already on a holiday break, no worries! Just reply to it when you're back. :-) 

Update! Thanks for reaching out, but it turned out that our QA LMS was behaving differently from our production LMS. The course is working fine in production! Thanks for all of your help.