Rise course not exporting to pdf.
Oct 19, 2018
Hi folks,
I just exported 17 Rise courses to pdf.
15 exported perfectly. 2 did not. I have rebooted, opened, closed copied, renamed... These 2 course just keep exporting as blank pdf files. The 2 that are not exporting correctly are in the middle - as in a few courses before exported successfully and all after exported successfully also.
These short "courses" are all laid out pretty much the same as they were created at the same time and are part of one course.
I am stumped :-/
17 Replies
Hi Jamie
have you tried duplicating the courses that aren't working and exporting?
Hey Jamie,
I see that you've reached out to the support team as well and you are currently working with Lea.
Hi Articulate Support,
I too am experiencing this same issue - other content has exported to pdf fine - however, even when producing a duplicate (as suggested above) all I get is a 1 page blank pdf, same issue as with the original and I have taken all the same troubleshooting steps as Jamie.
Please advise what further details you require to investigate this issue.
Kind regards,
Andrew
Hi i am experiencing this also on all my courses when it exports i just get two blank pages
I join into the club PDF export not working at all see attached image for what i get after exporting my course to PDF version
Hi Andrew, Craig, Kristina,
It doesn't sound like a fun club to be in, so let's figure out how to get you back to exporting Rise as a PDF!
First, can you check if you have a process block included? I saw an issue last night where that's causing the PDF to export as a blank page. If you remove that process block it should work - but our team is looking into that right now.
If you don't have a process block, can you check what browser you're using to export the course? You'll want to use one of the browsers listed here.
Yup not fun. Support was great and in my case it is the process block that is jamming up the works.
Sorry for all the trouble, Jamie! I promise we'll let you know once it's fixed up.
Thanks for your advice Ashley - removing the process block works - I can now publish the content as a pdf. Look forward to hearing when this can be resolved.
We have the same issue, and yes, we have a process block included. Looking forward to hearing when it's resolved.
Hi all,
Thanks for your patience - the issue where you couldn't export a course to PDF if it included a process block is now fixed.
Please let us know if you need anything else!
It works perfectly! Thanks!!!!
This post was removed by the author
Hello,
I am still running into this problem. I am trying to export it as a PDF, but the doc is blank. Can you please advise, if anything changed and I can fix it differently?
Thank you
HI Galina,
I just exported a course as a PDF and it worked correctly, and the PDF included all of the pages.
Hi Galina! If you are still encountering the issue, please open a case with us here so that one of our technical support engineers can assist you!
We have also experienced issues relating to exporting for LMS today and have been able to export others successfully just not one particular file. Any idea what this could be?
Hi there!
I have created a case for you. One of our support engineers should be reaching out soon to help investigate why one of your courses are exporting for LMS.