Rise won't load, and I get this message saying my computer is offline, but everything else is accessible internet-wise. Tried a number of of times now.
I am having the same issue, and this has happened to me before. Last time, it was an issue on their end where they moved my files in the cloud or something--basically, the link to the course was no longer pointing to the course, so I just got the "loading" message forever.
I submitted a case and the email response said it may be a day or two before anyone can even help. This is super frustrating as I work on deadlines and cannot wait for a day or two, so I'm hoping it's a different issue this time. Please let me know if you figure out some way to get your course back :-).
Thanks for the info...I went to the page you noted and it says the issue has been resolved, but my course still isn't loading.
In the case I submitted, I included the URL that comes up when I click the course from my dashboard. Maybe something different is going on with my course?
Yes, that's right, but I can't comply since I can't open the course, unfortunately. I have tested the duplicate and copy functions from the home page with coworkers hoping that might work, but no luck.
Michelle Eiteljorge
Senior Learning Technologist
Bottom-Line Performance, Inc.
317.879.0973
Knowledge Guru brand is owned by Bottom-Line Performance, Inc.
We're investigating an issue that's preventing access to Rise 360 and Rise 360 courses. We'll let you know as soon as we have more information available.
Yes, I'm finding the same here. I can both ping and browse to almost any other website including the main Articulate and Articulate 360 pages, just not the Rise section of the latter nor the course I was working on a few minutes ago. None of the "is this site down?" pages said Rise was and yet I definitely have connectivity+"ping-ability" everywhere else, so I was glad to notice this Support thread had activity from "1 minute ago" and it appears this is a known issue.
Articulate staff, please let us know via this thread when this is resolved, thanks!
20 Replies
I am having the same issue, and this has happened to me before. Last time, it was an issue on their end where they moved my files in the cloud or something--basically, the link to the course was no longer pointing to the course, so I just got the "loading" message forever.
I submitted a case and the email response said it may be a day or two before anyone can even help. This is super frustrating as I work on deadlines and cannot wait for a day or two, so I'm hoping it's a different issue this time. Please let me know if you figure out some way to get your course back :-).
Hi all,
We were investigating an issue that may prevent Rise courses from loading or load much slower than normal and have implemented a fix.
We'll continue to monitor performance and will keep the Articulate Status page updated, you can subscribe to updates and notifications on that page.
Thanks for the info...I went to the page you noted and it says the issue has been resolved, but my course still isn't loading.
In the case I submitted, I included the URL that comes up when I click the course from my dashboard. Maybe something different is going on with my course?
Thanks, Michelle. I see Gren replied to your case by asking for the Share link to test.
Yes, that's right, but I can't comply since I can't open the course, unfortunately. I have tested the duplicate and copy functions from the home page with coworkers hoping that might work, but no luck.
Michelle Eiteljorge
Senior Learning Technologist
Bottom-Line Performance, Inc.
317.879.0973
Knowledge Guru brand is owned by Bottom-Line Performance, Inc.
Thanks for the response, looks like everything is up and running for me now.
Hi Michelle,
I’m sorry that you hit a roadblock here. I checked on the status of your support ticket and it looks like your course has been fixed.
If you need help with anything else please let me know!
Same issue here. Got deadlines too. Highly frustrating.
Hi Christophe,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
Has this been resolved yet? I just encountered this issue this morning.
Hi Natalie!
We're investigating an issue that's preventing access to Rise 360 and Rise 360 courses. We'll let you know as soon as we have more information available.
For the most up-to-date information, subscribe to updates on our status page here.
I'm getting this issue now as well.
So sorry, John! Rest assured our team is on it. We'll let you know as soon as we're back in action.
I have the same issue - as do a few colleagues of mine. Will this be repaired soon?
Yes, I'm finding the same here. I can both ping and browse to almost any other website including the main Articulate and Articulate 360 pages, just not the Rise section of the latter nor the course I was working on a few minutes ago. None of the "is this site down?" pages said Rise was and yet I definitely have connectivity+"ping-ability" everywhere else, so I was glad to notice this Support thread had activity from "1 minute ago" and it appears this is a known issue.
Articulate staff, please let us know via this thread when this is resolved, thanks!
Hey, folks! Rise 360 is still currently unavailable, but we're doing all we can to get you back up and running.
We'll post an update here as soon as we can!
Same issue. When do we think this will be fixed?
Following
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Mine is now working.
Hey folks. Rise 360 is functioning again, and we're monitoring its performance. You can follow along here for updates, too.
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