First up, Rise is awesome. I'm really impressed by the responsive functionality so far. My challenge, however, seems to be exporting. It seems to be stuck at the Processing stage. Should I be seeing a progress bar? How long is a standard export supposed to take?
I'm using the trial in Chrome (Version 54.0.2840.99 m) on a Windows 10 machine and will try Firefox now too.
Does anyone know if this has been resolved? I've got a Rise project that needs to be submitted today and it's stuck in the process... it's been over 30 minutes now... still waiting :(
Hey, Sadig. Ditto on what Kelly-Anne said. You can add your Rise SHARE link here in this thread (along with the export format and tracking settings you're using), or you can send the info to us privately right here. Thanks!
Justin, the private link you attached isn't working... and it's making my computer act funky. It keeps freezing up. I've already tried Firefox, Edge, and Chrome... it freezes an all the browsers.
Thanks Justin... I saw the link was to articulatecare.com so I created a help ticket hours ago. So far I haven't received the exported project... but soon, I hope :)
I see your case is with Eloisa and she'll be in touch once we've got the exported copy of your course. For future reference the URL that Justin was linking to was www.articulatecase.com - not care.com. Although we do care about you and your Rise courses. ;-)
Keep an eye out for an email from Support@articulate.com and that'll be Eloisa with a copy of your Rise course!
We've had some random users run into difficulty exporting their courses and while our team looks into the issue, our Support Engineers will be happy to export the course for you. Just copy the "Share" link and send it along to them here and let them know how you were trying to export and they'll get back to you as soon as they can!
I'm currently experiencing an issue trying to export a test course that has 4-5 videos. I don't want to break the course into smaller piece, as the course in it's completion would be larger, with more video content - to me breaking the course up defeats the purpose of wanting to use Rise in the first place. I see that this thread is 7 months old - I am wondering if this will be an issue moving forward?
What happens when you try to export? I know a few folks have run into it, and the cause has been course specific. If you'd like to share your Rise course with our Support Engineers they'll be able to help fix up the course for export!
We'll need to know the course title and Articulate ID you're using - and so this is probably best handled in a Support case. I'll start one for you so keep your eyes out for an email from Support@articulate.com!
I would love to hear of solutions to those who fixed their issues so those of us who are expeirencing this issue now can at least troubleshoot with having to contact support teams.
I have 5 videos, each in a separate lesson with small text descriptions. Hangs on Export and Review Publish, nothing works.
I'm experiencing the same thing with all courses. I suspect there's a gremlin somewhere in the server. I see on the status site that there are some open issues with Rise. I went ahead and submitted a ticket for the export issue since it wasn't clear that this was a currently open issue.
Oh thank you Steve! At least I know it's not me or the course and that others are having an issue. Hopefully a Staff member could clarify and clear this up with an update or status.
I submitted a ticket as well before I saw this. Here is the response.
Exporting projects from Rise is currently unavailable. That means you won't be able to publish courses to Articulate 360, or export files for your learning management system. We’re looking into what went wrong, and we’ll let you know as soon as we have more info. We’re so sorry for any trouble.
Sorry for the issues you've run into! Our team is working on that issue right now where you won't be able to export courses and an issue with block templates in Rise not appearing.
Also, our official Articulate Status page can be found linked here. You can subscribe for updates there as well so that you're alerted to any issues immediately by email.
55 Replies
Thanks for the update, Kelly-Anne. I'm going to contact you offline with some other options to help!
Does anyone know if this has been resolved? I've got a Rise project that needs to be submitted today and it's stuck in the process... it's been over 30 minutes now... still waiting :(
They are still working on a fix, but if you send support the share link for the course they can export it for you. I hope this helps!
Hey, Sadig. Ditto on what Kelly-Anne said. You can add your Rise SHARE link here in this thread (along with the export format and tracking settings you're using), or you can send the info to us privately right here. Thanks!
Much appreciated! I'll send it to you privately since I work for a government agency.
Thanks :)
Justin, the private link you attached isn't working... and it's making my computer act funky. It keeps freezing up. I've already tried Firefox, Edge, and Chrome... it freezes an all the browsers.
Sorry about that, Sadig! Can you try this?
https://articulate.com/support/contact/case
Thanks Justin... I saw the link was to articulatecare.com so I created a help ticket hours ago. So far I haven't received the exported project... but soon, I hope :)
Thanks for your help
Hi Sadig,
I see your case is with Eloisa and she'll be in touch once we've got the exported copy of your course. For future reference the URL that Justin was linking to was www.articulatecase.com - not care.com. Although we do care about you and your Rise courses. ;-)
Keep an eye out for an email from Support@articulate.com and that'll be Eloisa with a copy of your Rise course!
Hi there guys.
I am having a very urgent issue exporting only HTML course. Using latest Windows and Chrome.
Nothing is happening. What can I do?? I was relying on this to work today!
Hi Jono,
We've had some random users run into difficulty exporting their courses and while our team looks into the issue, our Support Engineers will be happy to export the course for you. Just copy the "Share" link and send it along to them here and let them know how you were trying to export and they'll get back to you as soon as they can!
Hi all,
Great news, we pushed out an update to Rise last night! It included a fix for the Rise courses that wouldn't always export successfully.
If you run into any issues with it, feel free to let me know here or get in touch with our Support engineers ASAP.
Thanks Ashley! I tested one of my courses and it worked:)
I'm currently experiencing an issue trying to export a test course that has 4-5 videos. I don't want to break the course into smaller piece, as the course in it's completion would be larger, with more video content - to me breaking the course up defeats the purpose of wanting to use Rise in the first place. I see that this thread is 7 months old - I am wondering if this will be an issue moving forward?
Hi Stevie,
What happens when you try to export? I know a few folks have run into it, and the cause has been course specific. If you'd like to share your Rise course with our Support Engineers they'll be able to help fix up the course for export!
It just hangs, I left it for over 20 mins yesterday. No joy.
Ok - let's get a look at your course.
We'll need to know the course title and Articulate ID you're using - and so this is probably best handled in a Support case. I'll start one for you so keep your eyes out for an email from Support@articulate.com!
Reply loaded to Articulate Support email - thanks :)
I'm having this same issue. My course is 42MB. Been trying to download for 2 days now; on my 5th or 6th attempt. Is there a solution for this?
Hello Reva and welcome to E-Learning Heroes :)
Sorry to hear that you're having difficulty exporting your Rise course.
I see that you reached out to our support team as well and it looks like Vira is helping you out with this.
I would love to hear of solutions to those who fixed their issues so those of us who are expeirencing this issue now can at least troubleshoot with having to contact support teams.
I have 5 videos, each in a separate lesson with small text descriptions. Hangs on Export and Review Publish, nothing works.
Hi Ros -
I'm experiencing the same thing with all courses. I suspect there's a gremlin somewhere in the server. I see on the status site that there are some open issues with Rise. I went ahead and submitted a ticket for the export issue since it wasn't clear that this was a currently open issue.
Oh thank you Steve! At least I know it's not me or the course and that others are having an issue. Hopefully a Staff member could clarify and clear this up with an update or status.
I submitted a ticket as well before I saw this. Here is the response.
Exporting projects from Rise is currently unavailable. That means you won't be able to publish courses to Articulate 360, or export files for your learning management system. We’re looking into what went wrong, and we’ll let you know as soon as we have more info. We’re so sorry for any trouble.
Hi Steve, Tim, and Ros,
Sorry for the issues you've run into! Our team is working on that issue right now where you won't be able to export courses and an issue with block templates in Rise not appearing.
Also, our official Articulate Status page can be found linked here. You can subscribe for updates there as well so that you're alerted to any issues immediately by email.
This discussion is closed. You can start a new discussion or contact Articulate Support.