Rise Freezing During Editing

Jun 11, 2018

For the past few days, I've been having issues with Rise freezing while I'm trying to edit a course.  I can get into the course, but when I press a button, it flashes and then does nothing.  After that, I cannot press any buttons (not even the share/review buttons).  The sections still change color when my mouse hovers over them, but nothing works.  Has this happened to anyone else?

Thanks!

11 Replies
Renz Sevilla

Hi Jennifer! I understand you're having trouble editing your course, sorry about that.

If you're using the latest version of a supported browser, please try clearing your browser cache. Here's how to do it for your browser:

Lea Agato

Hi, Raeven! Are you still seeing this issue? If so, please ask your network admin to open port 443 and add the domains listed in this article to your organization's allowlist. This will help ensure your Articulate 360 apps and services work properly.

If your issue is still not resolved, please open a support case here. We'll reach out and work with you directly to troubleshoot this issue.