Rise - Image uploads are hanging

Oh no, Bailey! Sorry you're stuck! I've opened a case for you so we can get this straightened out right away. Be on the lookout for an email from Support@Articulate.com!

Thank you I just saw it! 

Hi there Bailey! I checked in on your case, and it looks like Vira reached out to you recently. Be sure to let her know if you're still getting stuck!

What was the resolution for this issue? I am experiencing the same delays in image uploading to rise

Hi Kelly,

With any of the loading issues shared here in ELH, our team has had to take a look at the course in question. We're able to help fix it that way - so if you want to let me know the title of the course and the specific lesson where the loading issue is occurring I can work with our team to track down the issue. 

Also, if you'd prefer to share this information privately please feel free to send along here. 

I am suddenly having this issue. Building a course and everything is working fine. Suddenly, I'm unable to upload any images, including cover photo which I had uploaded previously but disappeared. I need a fix as soon as possible as I have deadlines for this course and I'm stuck.

Course name is HORT1063 - Récolte et transformation après récolte

Hi there, JC. We've identified this issue on our end. I'll let you know when we're up and running again.

In the meantime, you can follow our status updates here. I'm sorry for the disruption!

Update: We've implemented a fix for this issue, and our systems are recovering. You should be able to view and upload images and publish content from Rise 360 to Review 360. We'll continue to monitor performance carefully.

Hi Crystal,

It now works.  Thanks for the quick fix!

Have been getting this issue where images will stick "processing".  I used to be able to upload multiple photos before the previous photo had finished.  Now, if I do that, the first photo I selected gets stuck.  I have to remove it and do it again.  So I find myself sitting here waiting for each photo to individually upload before I can go to add the next one. I was hoping this would get fixed on its own but its really slowing me down, especially when I am using the Gallery feature. Is this a known issue?

Hello, Melissa! Amazon Web Services (AWS) is seeing some intermittent problems which may be contributing to some users unable to upload images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:

https://status.aws.amazon.com/

We will update you once we have more information!

Hi there,

The issue I posted about has been happening for months. It seemed to happen after an update was made to articulate Rise. When I am uploading photos into a gallery, for example, if I upload one picture and then go and select the second picture before the first one finishes uploading, the first one just says “processing” and never loads. The only solution I have is to sit there and wait for each image to upload. This happens on multiple web browsers in multiple internet environments. I’ve cleared cache, cookies, website data as well without resolution.

In addition, now no images are uploading at all right now. This is in accordion, centered images, image and text etc. they all say "There was an issue uploading. Please try again.”.

Thanks for the help!

OMG you guys fixed it!  Images are loading faster too, simultaneously.  Yall rock!  thanks!

ya, it was working really fast but the issue came back. Hoping this gets sorted out quickly. 

Hi there, Melissa. Some folks are still seeing issues related to this incident. I see we opened a case for you; can you reply back to Christopher to let him know you're still having trouble? Thanks!