I have created a few RISE courses and uploaded them to our LMS (SuccessFactors) which works fine on a desktop, but is not working on mobile at all. The screen freezes and does not allow you to go forward.
Sorry to hear things aren't working on your mobile device as you'd expect, but I can help!
Are you viewing the HTML5 output in a browser (such as Safari or Chrome) or is SuccessFactors launching the content in their mobile app? The SuccessFactors mobile app is something I'd have to defer to their Support team for, as it's not something we can support.
If the HTML5 output is not working - can you share what device and OS you're using? Please also share a link to the Rise course here with us so we can test it! If you need to share that privately, our Support Engineers are happy to take a look!
We will be contacting SF support, however I believe that we have found a solve. We were able to have RISE launch on our SF app by exporting it as a AICC format instead of SCORM and it seems to be working. :-)
Oh, such a good find Amber! Thanks for coming back to update us. I know folks ask about the SF mobile app so that'll be a good troubleshooting tip to share. 😁
We have just figured the AICC format out with the SF App but the AICC format doesn't work on the desktop, it just brings up an error. Have you managed to get AICC working on both platforms?
Also, the Rise package isn't resuming on the LMS when it should, any suggestions?
I haven't heard of an issue with resuming in SuccessFactors/Rise - did you also test in SCORM Cloud? If you'd like I'm happy to help with that, or you can follow the steps here.
For the other error regarding AICC, I don't have an ETA for this fix. I'll share here as soon as I've got an update!
Yeah, we are having the same problem. We had to stop using RISE as an authoring tool because when we used the AICC we could not launch the training in SF on Internet Explorer (it worked in all other options). When we use RISE as a SCORM it works on multiple desktop sites but not on mobile. Guess our company will just have to wait until this gets fixed to use RISE as one of our solutions.
Hi Amber! Thank you for popping in to share your experience with the community.
I just wanted to let you know that your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.
First, looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it.
For Rise/IE11/AICC it's a bug that we have with our team, so I will definitely keep you posted.
For the Rise set up with SuccessFactors on mobile, what didn't work? We have a report on the vertical scrolling not working as expected in their mobile app. Our team is reaching out to SuccessFactors to get access to that app for more testing.
Rise when published as SCORM 1.2 doesn't work on SF app on mobile. The app loads the course and then doesn't let you scroll down the page, it locks it at the first screen. So it is great that your team is trying to get SF to help. It will be great to hear how that goes as we have over 11,000 mobile phones in our organisation and we are wanting to use Rise in our development.
I have a Rise course on the SF app that tracks progress and completion, and these settings, after much trial and error, work for me
Rise settings, Export screen
1. In the LMS dropdown, select SCORM 1.2 2. In the Tracking section, select how you want to track course completion – via percentage or quiz result 3. In the Reporting dropdown, select Passed/Incomplete 4. In the Exit Course Link option, drag button to On of Off 5. At the top of the screen, click Export
SF settings, Item, once content has been imported
1. In the Related section, click Online Content 2. Click the course name 3. In the Edit Content Object pop-up, untick Mark the object complete when launched 4. Tick Record learning event when content passed 5. Untick Record learning event when content failed 6. Click OK 7. Next to Available for launch, click the Settings drop-down arrow 8. Click Modify Settings 9. In the Exit Settings and Status pop-up, tick Content is available for launch 10. Tick Record learning event when all content is complete 11. In the Completion Status drop-down, select PASS COMPLETE (has successfully completed) 12. In the Failure Status drop-down, leave selection empty 13. In the Failure Action drop-down, leave selection empty 14. Tick Skip content structure page on launch 15. Untick Available for Offline Player download 16. Click OK 17. Click Save
I also my content ticked to be available for mobile, it may work without that however I have it turned on.
is this still a known unresolved issue? we have some designers itching to come up to speed with Rise and we have SuccessFactors LMS. we use single sign on from our sharepoint site which works in IE and not Chrome. And we have many mobile users including instructors that do not come into a facility or have a desktop/laptop, so we need to make sure we use our articulate 360 until we know we can use IE and still support the mobile app.
It is still an open issue with our team and they've been in touch with the SuccessFactors team as well. I don't have any updates yet on this issue, but I see that Michael resolved some of it with the steps above. Have you tried those as an interim step?
no, not at this time. we do not allow completion upon launch; we control the player within storyline so that they can't exit and receive credit, especially in the case of compliancy this is not an option. also we do not allow for offline player.
Are you using Rise or Storyline to author your courses? Both issues discussed here are specific to Rise and Success Factors. If you've run into something with Storyline, let's get a bit more information into the hands of our Support team!
The steps from Michael didn't resolve the problem with Rise. What we have tested is that the SCORM package works on IE11 and shows completion in Success Factors but the SCORM package doesn't work on the SF mobile app. We have got the AICC version working on the SF mobile app but the AICC format still doesn't work on IE11 - is there a fix for the AICC version on desktops yet?
The only solution at this stage would be to push out both SCORM and AICC versions to users (very messy) and substitute completion of one package for the other depending on what device they complete it on. Any other suggestions greatly received :)
we have some designers itching to use RISE and we are not using it because of these issues. therefore, we are waiting for the resolutions. For now, we are continuing in storyline. i reached out to determine if there was a resolution yet.
Is there an ETA yet for a resolution on Rise + SuccessFactors Mobile? We really want to use Rise and mobile together for our large, very geographically disperse workforce and unfortunately need to make a quick decision.
I'm sorry you're all still running into this issue - it's something our team is still taking a look at, but since SuccessFactors is using a custom mobile app that's causing some roadblocks to our testing and determining a fix.
We also know that IE11 + AICC + SuccessFactors + Rise is also causing headaches if you were to ask users to not use the mobile app, but use the desktop browsers instead.
We'll let you know here once we have more information on either of these issues!
51 Replies
Hi Amber,
Sorry to hear things aren't working on your mobile device as you'd expect, but I can help!
Are you viewing the HTML5 output in a browser (such as Safari or Chrome) or is SuccessFactors launching the content in their mobile app? The SuccessFactors mobile app is something I'd have to defer to their Support team for, as it's not something we can support.
If the HTML5 output is not working - can you share what device and OS you're using? Please also share a link to the Rise course here with us so we can test it! If you need to share that privately, our Support Engineers are happy to take a look!
Thank you for your reply Ashley.
We will be contacting SF support, however I believe that we have found a solve. We were able to have RISE launch on our SF app by exporting it as a AICC format instead of SCORM and it seems to be working. :-)
Oh, such a good find Amber! Thanks for coming back to update us. I know folks ask about the SF mobile app so that'll be a good troubleshooting tip to share. 😁
Hi Amber
We have just figured the AICC format out with the SF App but the AICC format doesn't work on the desktop, it just brings up an error. Have you managed to get AICC working on both platforms?
Also, the Rise package isn't resuming on the LMS when it should, any suggestions?
Thanks
Ann-Marie
Hi Ann-Marie,
What browser are you viewing it on Desktop? I know we have an issue reported to our team for IE11, AICC and Rise with Success Factors.
I’ll let you know as soon as we have an update on this issue. If you're using another browser, please let me know!
Hi Ashley
Yes you are correct, we are using IE11.
We can't get into Success Factors My Learning on Chrome to even test it out. Is there anytime timeframe for the fix to Rise?
Has anyone else reported the problem with the resume not resuming on LMS/Success Factors/Rise?
Thanks
Hi Ann-Marie,
I haven't heard of an issue with resuming in SuccessFactors/Rise - did you also test in SCORM Cloud? If you'd like I'm happy to help with that, or you can follow the steps here.
For the other error regarding AICC, I don't have an ETA for this fix. I'll share here as soon as I've got an update!
Hi Ann Marie,
Yeah, we are having the same problem. We had to stop using RISE as an authoring tool because when we used the AICC we could not launch the training in SF on Internet Explorer (it worked in all other options). When we use RISE as a SCORM it works on multiple desktop sites but not on mobile. Guess our company will just have to wait until this gets fixed to use RISE as one of our solutions.
Hi Amber! Thank you for popping in to share your experience with the community.
I just wanted to let you know that your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.
Hi Amber,
First, looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it.
For Rise/IE11/AICC it's a bug that we have with our team, so I will definitely keep you posted.
For the Rise set up with SuccessFactors on mobile, what didn't work? We have a report on the vertical scrolling not working as expected in their mobile app. Our team is reaching out to SuccessFactors to get access to that app for more testing.
Hi Ashley
Rise when published as SCORM 1.2 doesn't work on SF app on mobile. The app loads the course and then doesn't let you scroll down the page, it locks it at the first screen. So it is great that your team is trying to get SF to help. It will be great to hear how that goes as we have over 11,000 mobile phones in our organisation and we are wanting to use Rise in our development.
Thanks :)
Thanks Ann-Marie, that matches the issue we're working on. I'll keep you posted here!
Hi Ashley is there any update as to when AICC will work on IE11?
Also, the AICC file isn't resuming where the user left off, any suggestions?
Thanks, Ann-Marie
Hi Ann-Marie,
Thanks for checking in! Our team has been in touch with Success Factors Support as well and we're still identifying the cause and next steps.
With the resume element, were you able to test that outside of IE11? What browser(s) did you test that in?
Hi Ann-Marie and Ashley
I have a Rise course on the SF app that tracks progress and completion, and these settings, after much trial and error, work for me
Rise settings, Export screen
1. In the LMS dropdown, select SCORM 1.2
2. In the Tracking section, select how you want to track course completion – via percentage or quiz result
3. In the Reporting dropdown, select Passed/Incomplete
4. In the Exit Course Link option, drag button to On of Off
5. At the top of the screen, click Export
SF settings, Item, once content has been imported
1. In the Related section, click Online Content
2. Click the course name
3. In the Edit Content Object pop-up, untick Mark the object complete when launched
4. Tick Record learning event when content passed
5. Untick Record learning event when content failed
6. Click OK
7. Next to Available for launch, click the Settings drop-down arrow
8. Click Modify Settings
9. In the Exit Settings and Status pop-up, tick Content is available for launch
10. Tick Record learning event when all content is complete
11. In the Completion Status drop-down, select PASS COMPLETE (has successfully completed)
12. In the Failure Status drop-down, leave selection empty
13. In the Failure Action drop-down, leave selection empty
14. Tick Skip content structure page on launch
15. Untick Available for Offline Player download
16. Click OK
17. Click Save
I also my content ticked to be available for mobile, it may work without that however I have it turned on.
Hope this helps!!!
Hi Michael,
We tried al of these settings, and while the course shows up on Mobile, it wil not allow us to scroll down. So frustrating… Any other tips?
is this still a known unresolved issue? we have some designers itching to come up to speed with Rise and we have SuccessFactors LMS. we use single sign on from our sharepoint site which works in IE and not Chrome. And we have many mobile users including instructors that do not come into a facility or have a desktop/laptop, so we need to make sure we use our articulate 360 until we know we can use IE and still support the mobile app.
Hi Cheryl,
It is still an open issue with our team and they've been in touch with the SuccessFactors team as well. I don't have any updates yet on this issue, but I see that Michael resolved some of it with the steps above. Have you tried those as an interim step?
no, not at this time. we do not allow completion upon launch; we control the player within storyline so that they can't exit and receive credit, especially in the case of compliancy this is not an option. also we do not allow for offline player.
Hi Cheryl,
Are you using Rise or Storyline to author your courses? Both issues discussed here are specific to Rise and Success Factors. If you've run into something with Storyline, let's get a bit more information into the hands of our Support team!
Hi Ashley
The steps from Michael didn't resolve the problem with Rise. What we have tested is that the SCORM package works on IE11 and shows completion in Success Factors but the SCORM package doesn't work on the SF mobile app. We have got the AICC version working on the SF mobile app but the AICC format still doesn't work on IE11 - is there a fix for the AICC version on desktops yet?
The only solution at this stage would be to push out both SCORM and AICC versions to users (very messy) and substitute completion of one package for the other depending on what device they complete it on. Any other suggestions greatly received :)
Thanks
Ann-Marie
we have some designers itching to use RISE and we are not using it because of these issues. therefore, we are waiting for the resolutions. For now, we are continuing in storyline. i reached out to determine if there was a resolution yet.
Is there an ETA yet for a resolution on Rise + SuccessFactors Mobile? We really want to use Rise and mobile together for our large, very geographically disperse workforce and unfortunately need to make a quick decision.
Hi Cheryl, Peter and Ann-Marie,
I'm sorry you're all still running into this issue - it's something our team is still taking a look at, but since SuccessFactors is using a custom mobile app that's causing some roadblocks to our testing and determining a fix.
We also know that IE11 + AICC + SuccessFactors + Rise is also causing headaches if you were to ask users to not use the mobile app, but use the desktop browsers instead.
We'll let you know here once we have more information on either of these issues!
Hi there,
We are experiencing the same issues with a SuccessFactors' LMS and mobile compatibility.
@Ashley is there an update, workaround or fix yet?
Thank you.