Rise reporting course completed/attended when quiz failed

Hi Laurianne,

I'm so glad to hear you're loving Rise - we are too! 

As for the LMS issues you're having, that's not so fun. I know our team is taking a look at a few different issues, but I'd want to know if you could share a copy of your exported Rise course with us? That way we'll be able to test it in SCORM Cloud as well which is an industry standard for LMS testing. If you'd also like to test it there, you can follow these steps to upload it as well. 

Thank you for your response! I have made a few adjustments and exported the course again hoping that this might resolve the issue. I am waiting to hear back from my admin to see if these changes did the trick. If not, I will share my zip file accordingly.

Thanks!

Laurianne Horner

Sounds good Laurianne - and just an FYI that responding via email includes your signature here so you are welcome to edit the post if you would like to remove that information. 

Hello again...my latest version of this Rise eCourse produced a different challenge. Failing the quiz did not produce a completion, however when the quiz was failed, and the course closed and reopened, to retake the quiz does not work. The course skips questions, does not update the score, and does not record a pass. If you go to the lesson prior to the quiz and then retake the quiz, it records a score but does not update/report out accurately in our LMS. I have attached a copy of the course to see if you can help...

Thanks Laurianne for sharing a copy here - I'm going to download this and test it out in SCORM Cloud and I'll be back in touch once I've checked it out. 

Hi Laurianne,

Do you  also have a quiz answer key? I don't know which ones I'm getting right to see if my score is updating or not. ;) 

Hi Laurianne, 

I was able to see a lot of the odd behavior you described, so I've shared this with my team to investigate further, and if you have that answer key that would be helpful as well. I'll keep you posted here with any other information. 

Hi Ashley,

Sorry for the delay...I was locked out of my computer so IT could do some work.

Thank you for looking into this for me. The answer key is as follows:

1.) last

2.) True

3.) ensure the safety of others

4.) vacuum cleaner

5.) surface cleaners such as Rad-Con

6.) True

Thanks Laurianne! We'll keep you posted here. 

Hi Laurianne,

What SCORM output option were you using? Was it SCORM 1.2 or another version? 

Hi Ashley,

I exported to SCORM 1.2.

Thanks,

Laurianne

Thanks for confirming! 

Hi Ashley,

Do you have an update on your troubleshooting?

Thanks,

Laurianne

Hi Laurianne,

It's still being tested by our team, but I will ping them today to see if I can get a bit more information. Thanks for your patience! 

Hi Ashley...I am thinking there is no news on this since I haven't heard back in 3 months??

Thanks for checking in on this, Laurianne.

We're still working on this tricky problem, and we'll let you know as soon as it's ready.  Apologies for the delay!

Hi Laurianne, 

Just wanted to update you here that we pushed out a fix for this issue in Rise, so you should be all set to re-export your course and have it work as expected. Let us know if you run into any issues with that or if you need anything else! 

Hi

We are experiencing a similar issue for some newly created Rise modules.  The module settings require an 80% pass mark with a maximum of 3 attempts.  When testing the module in SCORM Cloud, if I fail the quiz the first time and close the module, when I reopen the module it skips the first few questions i.e. goes straight to question 3.  It also allows me to reattempt the quiz 3 more times (so four in total).

Can you help?

Thanks

Hi Lesley, 

The issue initially described here was something fixed in Rise  - when did you last export the course?  If you've exported it since my last reply here (mid April) and you're still running into the problem can you share that export with our Support Engineers? We'll get to testing it right away. 

Hi Ashley

Thanks for your response.  They were exported within the last 2 weeks so I've logged a support request.

Thanks Lesley and I see you're working with Karla so I'll follow along!