I created a course in rise that uses quite a few SL blocks. The problem I'm having is that, when accessing this course in Articulate Review from my iPhone, once I click the 'Play' button on the block, I'm unable to return to the Rise page. When activated, the SL block maximizes on my window and I am unable to see any of the other content in the Rise lesson. I tried swiping in all directions, but the SL block takes over the screen as if it's a lightbox with no exit button. Has anyone had this experience? Did I make a mistake building the SL block? Any advice would be helpful.
Thanks! That did the trick for one of the modules, but the other still won't show me the 'X'. They both happen to be the same SL block size (medium). I'll open a ticket and post the resolution in this thread in case anyone else runs into the same issue.
Thanks for posting the question and for sharing any subsequent findings with others, Trenton. Sorry you've run into a challenge here, but hopefully, you'll get some answers from our support team!
I'm having the same issue. Unable to find an 'X' regardless of screen rotation. Hitting the back button on my phone takes me back to the very beginning of the Rise course. Ugh. (Tested this on both a iPhone 8 and a Samsung Galaxy S9+.)
The support team gave me a solution. They stated that it appears to be a software bug with the modern player. It was found that if you change the player from modern to classic in your Storyline block (then re-publish and re-select the block within Rise), you won't have those issues.
I'm experiencing this issue too but thankfully have found this thread. Annoying having to republish a number of Storyline interactions but at least it's a workaround.
I'm guessing a proper fix will be developed in time?
I've found this same issue. Unfortunately I cannot use the stated workaround as the storyline blocks are to be used from many platforms (pc, android...) and the classic player brings out other different issues. Are you planning to solve that bug on Iphone with modern player soon?
Hey, Victor. I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Hi there, Simon. We released a fix in Storyline update 27 for this behavior. If that Storyline interaction was published before May 2019, please publish it again and add the block back to Rise 360 to see the fix.
If it's been published after that fix, let us know! We'll dive in and find out what's happening. You can reference this discussion for context.
I'm having the same issues. I've inserted a Storyline block that contains 'data entries' within a table. When writing in each field, mobile phones automatically zoom. After this occurs, I am no longer able to see the X in the upper right hand corner, not even when I try to zoom out.
Hi there, Michael. We can have a closer look! Can you share a link to your course with us privately here? We'll let you know what we see and give you some next steps.
Hi, Steve. We weren't able to replicate this behavior yet in our testing. Would you be able to work with us and privately share your files for testing? We'll delete everything when we're done troubleshooting. Let us know what browser you're using and where your content is hosted.
Hi Natalie! I see that Robert from my team reached out to you about the difference between your Android and Apple experience with Storyline blocks. I'm glad it's working now, and we'll be here to help down the road!
I am sorry you are still experiencing the issue. Can you check if you have any pending updates? If you do, please update Storyline 360 and republish your course.
If the issue still occurs after the update, please open a case here and our support engineers will take a closer look.
Hi I have this same issue and publishing with Classic or Modern player did not fix it. Once you click into the storyline block to interact with it on you phone it becomes very large and you can't close out of it or go back or even see the whole thing. Hoping there is an update to this issue?
Hi Laurel! So sorry to hear that this is happening to you! If you have upgraded to the latest version of Storyline and the issue is still present, please open a case here and our support engineers will take a closer look.
When submitting your case, include the name of the browser, mobile device, and OS version where the issue occurs, and if possible, a video of the behavior.
28 Replies
Hi Trenton, I have seen this before, and found that sometimes the cross to close the content did not show.
I found it was dependant on the rotation of my phone or the browser I was using.
I never really solved this, as we ended up removing our storyline content as I found a way to produce what I needed with one of the Rise Blocks.
Thanks! That did the trick for one of the modules, but the other still won't show me the 'X'. They both happen to be the same SL block size (medium). I'll open a ticket and post the resolution in this thread in case anyone else runs into the same issue.
Thanks for posting the question and for sharing any subsequent findings with others, Trenton. Sorry you've run into a challenge here, but hopefully, you'll get some answers from our support team!
I'm having the same issue. Unable to find an 'X' regardless of screen rotation. Hitting the back button on my phone takes me back to the very beginning of the Rise course. Ugh. (Tested this on both a iPhone 8 and a Samsung Galaxy S9+.)
Hi there,
The support team gave me a solution. They stated that it appears to be a software bug with the modern player. It was found that if you change the player from modern to classic in your Storyline block (then re-publish and re-select the block within Rise), you won't have those issues.
Thanks for taking a moment to share the solution you used, Trenton! Glad this was resolved for you.
I'm experiencing this issue too but thankfully have found this thread. Annoying having to republish a number of Storyline interactions but at least it's a workaround.
I'm guessing a proper fix will be developed in time?
Thanks
Hi Dan,
So glad this thread has been helpful! Our team is monitoring this issue and we'll share any updates and/or fixes here.
Please reach out if we can help with anything else.
I've found this same issue. Unfortunately I cannot use the stated workaround as the storyline blocks are to be used from many platforms (pc, android...) and the classic player brings out other different issues. Are you planning to solve that bug on Iphone with modern player soon?
Hey, Victor. I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Hi All
Late to the game here but I am having this issue, not on the initial viewing of the SL block but when its revisited. The exit X button does not show.
It is published in the classic player.
Can anyone else verify this behaviour?
Hi there, Simon. We released a fix in Storyline update 27 for this behavior. If that Storyline interaction was published before May 2019, please publish it again and add the block back to Rise 360 to see the fix.
If it's been published after that fix, let us know! We'll dive in and find out what's happening. You can reference this discussion for context.
Hi Crystal, published way after version 27. Will submit a support case.
S
Hi Crystal.
I'm having the same issues. I've inserted a Storyline block that contains 'data entries' within a table. When writing in each field, mobile phones automatically zoom. After this occurs, I am no longer able to see the X in the upper right hand corner, not even when I try to zoom out.
Thanks, Simon. I see that Hazel is going through some testing with you!
Hi there, Michael. We can have a closer look! Can you share a link to your course with us privately here? We'll let you know what we see and give you some next steps.
Has there been any solution for this that can be posted? Thanks.
Hi, Steve. We weren't able to replicate this behavior yet in our testing. Would you be able to work with us and privately share your files for testing? We'll delete everything when we're done troubleshooting. Let us know what browser you're using and where your content is hosted.
Thank you!
Hello! I'm having a big problem with this, can anyone help?
Hi Natalie! I see that Robert from my team reached out to you about the difference between your Android and Apple experience with Storyline blocks. I'm glad it's working now, and we'll be here to help down the road!
I am still facing the same issue with recently published SLs in my Rise courses. Can anyone help fix it pl.
Hi Priyanka,
I am sorry you are still experiencing the issue. Can you check if you have any pending updates? If you do, please update Storyline 360 and republish your course.
If the issue still occurs after the update, please open a case here and our support engineers will take a closer look.
Thanks Chino. Will do that.
Hi I have this same issue and publishing with Classic or Modern player did not fix it. Once you click into the storyline block to interact with it on you phone it becomes very large and you can't close out of it or go back or even see the whole thing. Hoping there is an update to this issue?
Hi Laurel! So sorry to hear that this is happening to you! If you have upgraded to the latest version of Storyline and the issue is still present, please open a case here and our support engineers will take a closer look.
When submitting your case, include the name of the browser, mobile device, and OS version where the issue occurs, and if possible, a video of the behavior.