Storyline file not loading in Rise

Hey Gordon,

I tested it on my Pixel 2XL and it works for me. You could try putting the published on a web server to see if it plays as it should on other mobile devices.

This is a good reference site to understand HTML5 capabilities with browsers and devices.

https://html5test.com/

HI Gordon

tested on my iPhone 8 and it also works for me.

Hi Tom, Wendy,

Thanks to both of you for the feedback.  I will look into this as the issue now seems to be intermittent for some users. 

I'm having a similar issue. I publish a SL project to Review 360, then insert it as an interactive SL block into my Rise project. It works for me, but it intermittently works for other users. When it doesn't work, the users get either:

• A gray screen with the arrow on it, like it's ready to play. They click the arrow and it plays, but it should start at the first slide of the project, not with a gray screen and arrow.
• Continual spinner, like it's trying to load the project and it can't.

I'm going to republish to Review 360 and insert into the Rise project again, but I'm concerned about this intermittent behavior.

Hi Denise,

I’m sorry that you’re having some trouble here.

The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!

Did you ever get this resolved? I'm running into the same issue on my LMS, and it's for a college assignment :(

Yes, it just "magically" resolved itself. I think it must have had something to do with the Rise servers.
Good luck!
Denise