Thin popup boxes on labeled graphic interaction

Hi Nigel,

Thank you for sharing that here and including so much detail! I'm able to replicate the same behavior so I'm going to report it to our team to investigate further as that certainly doesn't look good! 

I'll be in touch here once I have some additional information to share, but I'm also glad to see you were able to find a workaround as well! 

Hi Ashley and Nigel - I have just discovered this also!! Thanks for looking into it. I'm enjoying building my course with Rise ;)

I'm glad to hear you're enjoying it Victoria and our QA team are investigating this right now! 

Hopefully you're able to use the workaround Nigel shared in the meantime, and once we've got a fix for it, you'll have it right away within Rise! 

Hi Victoria,

Thanks for your patience. I wanted to update you and let you know that our QA team took a look at this, and it's expected behavior based on using that thin image and we'll only be able to include the marker text in the same width as the image - so you'll need to continue using the workaround you mentioned to add some additional whitespace on the sides of your image and that would allow the marker pop up to have a wider view and let the text display as you'd like.

Hope that helps clarify and please keep us posted if you need anything else! 

We are having a problem with the same narrow pop-up window, but it is happening when we embed a URL into the marker.  It displayed okay for me, but some of our users have reported the behaviour shown below. Any ideas on how to fix?

Hi Ursula, 

Thanks for those screenshots! Is the Labeled Graphic image very narrow? If so, adding more width to the image should do the trick.

I'd be interested in taking a closer look at this interaction, if you don't mind sharing it with me. Simply copy the "Share" link and paste it in a new thread comment, or send it privately here. 

The thin popup box appeared for the embedded URL, not for a graphic.
The tester was using IE11. I asked him to use Chrome instead, and it was worked okay.
Once our LMS is up and running it will be okay, because they have to use Chrome for that.
I've shared the file so that you can see what it is doing if you want.

https://rise.articulate.com/share/vUr-Z5UotH9VjEm78tRcWIgum48c1xc6

It is in Lesson 2: Industry Milestones to 2000
Marker titled "1990s REALTORS(r) Care"

[cid:image003.jpg@01D3C5C7.492E2100]

What I see

[cid:image004.jpg@01D3C5C7.492E2100]

What the learner saw
[cid:image005.jpg@01D3C5C7.492E2100]

Ursula
Hiratsuka
Technical Writer/
RédactriceTechnique
uhiratsuka@crea.ca

The Canadian Real Estate Association / L'Association Canadienne de l'immeuble
200 Catherine St., Suite 600 /
200, rue Catherine, 6e étageOttawa
ON
K2P2K9
Tel/Tél:
613-237-7111
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Fax/Téléc:

www.CREA.ca

www.REALTOR.ca
www.REALTORSCare.ca
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Hi there, Ursula.  Thanks for sharing the link to your course, and especially where to find that lesson. 😁 The image Alyssa was referring to was the main labeled graphic image.  In your case, it would be the timeline image.  We addressed an issue with narrow images causing the markers to open very thin.

I tested on IE 11 in my Windows 10 environment, and here's what I saw:

The embedded content and the overall marker size looked appropriate to me.  If he's consistently seeing the thin pop-up in IE 11, could you find out what Windows version he's using?

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