Transferring Course to Another User

Aug 29, 2018

Can Rise courses be transferred to another user in the event that the user who created the course leaves the team they are on (maybe for a different position or a new job)? I ask because my team is starting to develop courses with 360. Currently I am the only user on my team with a 360 subscription and my teammates are loving the Rise courses. I worry that I will develop an abundance of courses to meet the demand, but in the future if I promote or leave my position we will lose the ability to edit my developed Rise courses. 

21 Replies
Ashley Terwilliger-Pollard

Hi Jennifer,

In addition to inviting any other 360 Teams users to collaborate or own your project, you could also send a copy of your Rise course to any other Articulate 360 users. Take a look at the steps here. 

Since Rise courses are connected with the individual and their Articulate ID, we'd recommend using one of those methods prior to any changes such as a promotion or new job. 

Peter Donaldson

Hello, I'm currently creating some content using my private email address as a login.  I think that my company will be purchasing a license soon and don't really want to have to re-do all of the work I have done so far.  As my private email address and my work email address won't be part of the same 360 team is it possible for me to transfer ownership between these accounts?

Barbrah Nanyunja

I'm transferring courses from a trial license to a purchased license. When I transfer a copy of a  course to test it out, the comments do not seem to go along with the transferred course. How do I get the comments as well as all the review versions, including Storyline videos, to transfer? 

Please advise before I transfer all the others.

Raising Voices

I AM VERY FRUSTRATED AND NEED IMMEDIATE ASSISTANCE. I HAVE NOT HAD ACCESS TO THE COURSES CREATED USING MY TRIAL LICENSE, WHICH EXPIRED NOV 22. IT HAS BEEN SINCE NOV 15 THAT I SENT THE INITIAL REQUEST FOR HELP WITH THIS PROCESS, THEN THE LICENSE EXPIRED BECAUSE THE DAYS LEFT ON THE TRIAL WAS NOT ACCURATE.

I FOLLOWED THE INSTRUCTIONS GIVEN TO ME BY SUPPORT BUT IN THE LAST STEP, THE COURSES WERE NOT TRANSFERRED.

I HAVE ONLY ONE MORE WEEK ON MY CONTRACT AND NEED TO ESCALATE THIS CASE TO SOLVE IT IMMEDIATELY. 

THANK YOU,
NATASHA

 

Central Retail Academy

How can I transfer course in Rise and Review for new user after the team admin change old user to new user already but old course not transfer.

And old user still have course that user's have, it not deleted right?

Our team seat have only one seat. What i should do?
Can I change seat to old user then transfer course to new user is it work?
after that I change seat to new user. is this option have price?

Lea Agato

Hi Arisara,

You can try the following steps:

  1. Add your old user to the seat.
  2. Add your new user as an Admin to your team. This will not take up a seat.
  3. Remove the old user from your team, and transfer the courses to the new user that is currently an admin.

You can find more details about this process here in this article. I hope this helps!

Alyssa Gomez

Hi, Begum! If the new course owner publishes the course to Review 360, they will need to select "Create a new item." This is because they have never published this item to Review 360 before.

When they create a new item, the comments from another Review 360 link won't carry over. The new owner will need to have access to the original Review 360 link to be able to view the SME comments.