I built a training in my trial version. Since then, we have purchased a seat in Rise under a different account name. I want to use the training I built in the free version in my new account. I've shared the training for collaboration; however, i am unable to download a SCORM file in the paid seat. Any help?
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Hi Stephanie,
Sorry you’re experiencing some trouble here.
Do you still have access to the free trial account?
If so, you can transfer ownership from your trial account to your new account. You can learn how to do that right here.
Please let me know if I can help with anything else.
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