We've heard folks run into this exact error before, and it seems to be an LMS-specific issue where some LMSs use a Java API object to load content. Since content created in Articulate does not require Java, we recommend these next steps:
Contact your LMS provider and ensure that your installed version of Java is compatible with the version of the LMS you are using.
If you still run into this behavior after those steps, testing the course in SCORM Cloud–an industry-standard tool for testing AICC, SCORM, and Tin Can API (xAPI) content–to see how it behaves there will be the next, best step. This will tell us if the problem is mostly related to your Rise or CourseMill output. Let us know if you need help with testing!
I'm have the same problem just recently. The thing is that I tested it before and everything was running properly. No after the launch of our course we're having problems with the error mentioned above. But this error we only receive in IE11. See 1st attachement. When clicking a few times it is possible to see the course, but you're not able to open the course. You can click on the button, but nothing happens. See 2nd attachement.
I even tested it in Scorm.cloud. In Chrome no problem, but in IE11 I don't receive the error, but I can't open the course either. The buton won't work. 3rd attachment.
Hi there, Mammoet. Thanks for the screenshots–I'd be happy to help!
Mind sharing your Rise zipped export package with me, so I can try to replicate that behavior? Need to share it privately? No sweat, here's where. ☺️I'll be standing by!
Any of you experience "404" errors when uploading to Coursemill? I also tested my course in Scormcloud without errors prior to exporting to coursemill.
Thanks for reaching out and letting us know you were able to upload in SCORM Cloud with no issue.
I took a look at the support cases for the users above and they experienced a similar result, but I've not seen where they've reached back out to share a resolution with the LMS.
I have asked this question to a Trevantis person....they state that a SCORM1.2 course built in Rise should load without issue. There was a problem however, using a "special character" in the course title. I fixed that in an earlier test version of the course and went on developing but now I am ready to test in Coursemill again and receiving the same 404 errors. Grrrr.... I was wondering if those special characters can be used in lesson titles or not? Have you heard of this being an issue?
Our team previously investigated and fixed an issue with Chinese characters in the course title. Those were causing errors at the time of export, so prior to uploading into your LMS.
Have you tried removing the characters and uploading? If it's working in SCORM Cloud with those in, it'd be a good idea to check in with Coursemill again to see if they have any restrictions for those.
Let us know what you find out!
P.S. - It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I did edit the course title in a prior iteration and thought it was all fixed but am now experiencing the same error from Coursemill ( I am assuming this is now from a different error). I will continue to troubleshoot and be sure to update the community if I find anything to share.
15 Replies
Hi, Nigel. I'm happy to lend a hand!
We've heard folks run into this exact error before, and it seems to be an LMS-specific issue where some LMSs use a Java API object to load content. Since content created in Articulate does not require Java, we recommend these next steps:
If you still run into this behavior after those steps, testing the course in SCORM Cloud–an industry-standard tool for testing AICC, SCORM, and Tin Can API (xAPI) content–to see how it behaves there will be the next, best step. This will tell us if the problem is mostly related to your Rise or CourseMill output. Let us know if you need help with testing!
Dear Katie,
I'm have the same problem just recently. The thing is that I tested it before and everything was running properly. No after the launch of our course we're having problems with the error mentioned above. But this error we only receive in IE11. See 1st attachement. When clicking a few times it is possible to see the course, but you're not able to open the course. You can click on the button, but nothing happens. See 2nd attachement.
I even tested it in Scorm.cloud. In Chrome no problem, but in IE11 I don't receive the error, but I can't open the course either. The buton won't work. 3rd attachment.
Really need your help.
Hi there, Mammoet. Thanks for the screenshots–I'd be happy to help!
Mind sharing your Rise zipped export package with me, so I can try to replicate that behavior? Need to share it privately? No sweat, here's where. ☺️I'll be standing by!
Thanks Katie, just uploaded the file.
Really appreciate you sharing the output with me, Mammoet! Just shared my findings with you in your case.
I'll also post all updates here, as needed, for those following this discussion!
Hi,
We're also experiencing this issue, but only on certain PCs. Most work fine but on a few, we get this error in IE11. Can anyone help?
Thanks
Dan
Sorry you're also running into this error, Dan. You're in the right place for help!
Could you share your Rise zipped export package with us here, so we can take a close look? We'll run some tests and let you know what we find. Here's the link in case you need to share it privately.
Looking forward to helping!
Thanks Katie. I've sent the zip file across.
Thanks for sending your file in, Dan!
Let's continue our conversation on testing in the case, and I'll also keep everyone following this discussion updated with any new insight!
Any of you experience "404" errors when uploading to Coursemill? I also tested my course in Scormcloud without errors prior to exporting to coursemill.
Hello Kilmeny and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know you were able to upload in SCORM Cloud with no issue.
I took a look at the support cases for the users above and they experienced a similar result, but I've not seen where they've reached back out to share a resolution with the LMS.
Have you been able to reach out to CourseMill?
I have asked this question to a Trevantis person....they state that a SCORM1.2 course built in Rise should load without issue. There was a problem however, using a "special character" in the course title. I fixed that in an earlier test version of the course and went on developing but now I am ready to test in Coursemill again and receiving the same 404 errors. Grrrr.... I was wondering if those special characters can be used in lesson titles or not? Have you heard of this being an issue?
Hi Kilmeny,
Our team previously investigated and fixed an issue with Chinese characters in the course title. Those were causing errors at the time of export, so prior to uploading into your LMS.
Have you tried removing the characters and uploading? If it's working in SCORM Cloud with those in, it'd be a good idea to check in with Coursemill again to see if they have any restrictions for those.
Let us know what you find out!
P.S. - It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi Ashley,
Thanks for the tip re: email signature.
I did edit the course title in a prior iteration and thought it was all fixed but am now experiencing the same error from Coursemill ( I am assuming this is now from a different error). I will continue to troubleshoot and be sure to update the community if I find anything to share.
Thanks, Kilmeny and please keep us posted if you need any other help.
This discussion is closed. You can start a new discussion or contact Articulate Support.