Why SL content won't upload in Rise?

Apr 27, 2018

Hi all,

I'm building a course in Rise and would like to add interactions from SL. However, since I selected the interaction from articulate360 - about 30 Min. ago - it is uploading and uploading and uploading and .... as you can see in the attachement.  

To click "Cancel" doesn't help. Closing browser, restarting Rise and reentering the course, won't help either. The interaction seems to remain blocked. I also tried to delete the step completely and create it anew. Yet it doesn't work at all to upload anything from artic.360 this morning. 

This is very annoying, since I urgently need to come up with my project. How can I solve this problem or will it solve itself? 

Thx in advance and best regards
Roland

6 Replies
Roland Straub

It's now been several hours, since I started the upload from 360 to Rise but still the "Processing Course ..." sign. The project I tried to upload is just 1.6 MB.

In case you would have a look. Here's the slide, I want to import into my Rise project: https://360.articulate.com/review/content/617c645d-d99f-4c33-bfb8-c40e4cd72947/review

And here is my just started Rise project: https://rise.articulate.com/share/j-sAi2VSLdm8zJTQABfOE1sLICRq10-G

Could that have to do with the port settings of our companies firewall or something like this? 

Desperately awaiting your reply and best regards
Roland

Ashley Terwilliger-Pollard

Hi Roland,

I'm sorry you've run into an issue with inserting Storyline into your Rise course, but I'm happy to help! Thanks for sharing the image and the link, that's helpful to see. 

A course definitely shouldn't take that long to process into Rise, so I'm glad you reached out. I'm having my team take a look at your account to see if we can spot what's causing this to hang up. I don't think it's the port/firewall settings, but if you wanted to look into those here is the list of items to be enabled for Articulate 360. 

Roland Straub

Hi Ashley

Thx for looking into this. Today I was definitely not able to create an Interactive Block im my Rise config and import a slide from articulate 360. I tried several times and it never worked (e.g. this project): https://rise.articulate.com/share/hGgbbfXPs9jgZgPiyqXgt4LyGZwS7JCV

This WE I'll try this at home on another device and will let you know, how it worked. Should you find explanations I'd sure appreciate to hear them.

Have a good weekend and best regards
Roland

Ashley Terwilliger-Pollard

Thanks, Roland. Have you tried any other Rise or Storyline courses? When we've seen similar issues in the past there is often something about that particular file causing the loading delays, and our team can typically fix that. It would be helpful to know if you're seeing this on a lot of your courses though! 

Roland Straub

Hi Ashley

I took advantage of a long 1st of May weekend and therefore only reply now to your post. And it just looks like my Rise needed a long weekend too. At least everything works fine today and I can import SL interactions to my Rise project. Thank god!

There was a technical restraint last week that isn't there today. Already during tries last week, I copied the content and made a whole new file (instead of deleting the not used content). But it just wouldn't upload. The same at home.

Nevermind. I'm glad it works now and hope for the best, that it won't happen again, since it slowed me down big time.

Thank you for you support and have a good week
Roland

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