I have had a lot of success importing 15 translated courses into my Rise courses. But when I try to do the same course a second time (same import file, with some critical changes made), it says the import is failed. Does this mean you can only import once? I find this difficult to believe because what if there are 10 additional changes that need to be made in, say, CHINESE, that I could not possibly make without the expert?
I tried multiple imports also and it worked. The issue may be when you import XLIFF file, the translated language format will be different on either storyline or Rise, especially Chinese characters, there are more differences. We had projects translated from English to French and we had to send it out for import and reviews....
We have encountered this issue and fixed it for Rise customers. Please schedule a brief call with me and I can get you started, or send the file by email and I'll move it from there.
8 Replies
Hi Rebecca,
I’m sorry you’re having some trouble.
It’s okay to import your XLIFF file more than once - so no worries there.
Sometimes just starting fresh and exporting the .xlf file, translating it, and importing it again can make a big difference.
If you’re still having trouble after that, let’s get a case going so our Support Team can take a closer look. You can do that here.
I can’t do that because the translation service says that since the language is now translated, they can’t make the changes they need to make.
Best,
Rebecca Mogollón
I tried multiple imports also and it worked. The issue may be when you import XLIFF file, the translated language format will be different on either storyline or Rise, especially Chinese characters, there are more differences. We had projects translated from English to French and we had to send it out for import and reviews....
Good luck!!
I think the issue was the change from XLIFF to XLF. Still an issue.
Hi Rebecca,
We have encountered this issue and fixed it for Rise customers. Please schedule a brief call with me and I can get you started, or send the file by email and I'll move it from there.
Best regards,
Jeff Weiser
jeff@smartcat.ai
Translation Technology Advisor
Book Time: https://meetings.salesloft.com/smartcatai/jeffweiser?length=15
+1.617.925.6937
Hi Rebecca,
Just wanted to check in and see if you received the help you needed to resolve this issue? Please let me know if I can be of assistance.
Hi! I have the same problem while importing a translation file to a course. Could you help me please?
Hi Luis! Happy to help you sort this out. Did you follow these steps?
This user guide has more detail on the translation process. Let me know if that helps you!
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