When I publish my file, and I send it to a non-SL user, all of the SL features work except for the screens that have the Try Mode. They click on the correct spot but it doesn't advance to the next slide.
I've attached the Triggers menu if that can help with determing why this feature isn't working.
Difficult to determine without seeing the whole .story file, but I am wondering whether changing the order, (moving the "Play Media" trigger up one by highlighting and using the blue button to move it up) might make a difference?
Not quite sure what is going on here - if they click it will not go to the next slide, as you have told it to Play Media when they click.
I would recommend just checking the Triggers, the order, and what you actually want to happen, (I may be completely on wrong tack here...)
Thanks for the quick response. I tried your suggestion but SL won't allow me to move it up. Only the down blue arrow is available to move it down.
The strange thing is I didn't touch the order of the triggers. That is what came up when I captured the screen movements.
And i didn't touch any of the settings in SL thinking that the defaults would work. I also did another quick test using a new file and having a Try Mode on just three slides and it still doesn't work for the non-SL user.
For your users who are going to be accessing Storyline in their web browser, we have a list of requirements here for what they'll need to view the content correctly.
7 Replies
Difficult to determine without seeing the whole .story file, but I am wondering whether changing the order, (moving the "Play Media" trigger up one by highlighting and using the blue button to move it up) might make a difference?
Not quite sure what is going on here - if they click it will not go to the next slide, as you have told it to Play Media when they click.
I would recommend just checking the Triggers, the order, and what you actually want to happen, (I may be completely on wrong tack here...)
Bruce
Hi Bruce,
Thanks for the quick response. I tried your suggestion but SL won't allow me to move it up. Only the down blue arrow is available to move it down.
The strange thing is I didn't touch the order of the triggers. That is what came up when I captured the screen movements.
And i didn't touch any of the settings in SL thinking that the defaults would work. I also did another quick test using a new file and having a Try Mode on just three slides and it still doesn't work for the non-SL user.
Not sure what you mean by "Non - SL user".
Do you mean it does not work for people who do not have SL installed on their PC?
If so then it sounds like a Browser setting of some sort, as having SL installed should make no difference at all.
Bruce
Yes, one that does not have StoryLine on their PC.
So if it is a browser issue, what should be the common settings or what settings are stopping SL from working?
Thanks for your help!
Hi Pat,
For your users who are going to be accessing Storyline in their web browser, we have a list of requirements here for what they'll need to view the content correctly.
Please let us know if you need additional help.
Morning Ashley,
Thanks for the link. I checked with the other non SL user and and they have the exact same set up as me: IE 8 and Flash 11.8.
I'll send in a support case.
Thanks Pat for sending me the case # - it looks like you're working with Sid, but I'll continue to follow along!
This discussion is closed. You can start a new discussion or contact Articulate Support.