Video Encoder Problems.
Sep 13, 2011
Hi,
I have never had ANY issues ever before, ever. I just select the file and hit the button.
Today I have a new (Trial --> activated off old licence) version of Encoder. I have selected an .mpeg2 file from a client, and I get the "Cannot play - problem with codecs" message.
I have done all the suggested downloads and installs from "Learn More About Codecs", yet still I get the message. A Codec analysis says the file uses MPEG2, and that I have it installed fine.
Funny thing is that a colleague, (who has an older PC, mine was new last week...) has no problems. BUT, if I try and compile her .flv file into my course, still stutters and looks horrible, with no sound.
Takes about 1 hour to compile a 95mb sourcefile.
Any ideas 
One for Brian Batt I reckon.......
Bruce
8 Replies
Hi Bruce,
If you are unable to import or convert a video in Video Encoder, please close Video Encoder and install the following codec packs:
K-Lite Codec Pack Full (accept all default installation options):
http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm
Media Player Codec Pack (deselect toolbar options during installation):
http://www.download.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html
After that, restart your computer. If you continue to have issues, then the file is likely using a codec that neither of those 2 codec packs support.
One alternative would be to attempt to convert the file with FormatFactory as it does not respect "proprietary" codecs like Articulate Video Encoder does.
Thanks,
Made things worse unfortunately, so that's rather annoying (see below, and I am sure I have the laatest versions of both of these...).
PS - 1st link is dead, had to find another.
I just do not get why my ultra-new PC is having issues here, and a colleague's older PC is fine. Very strange.
Bruce
YEY (and a half...)
Finally cracked it using Format Factory to save to .avi, then standard AP'09 Video Converter to save it as .flv.
Thanks again Yoda.
Bruce
Glad to hear that you were able to figure it out, Bruce!
My Video Encoder won't recgonize flv files so I can import. I have installed in the K-LIte full version. I get no error messages of any kind. .flv is not a file option to import.
Hi Sara,
Video Encoder is used to convert non-.FLV videos into .FLV format, not the other way around. Here is a list of supported file types:
http://www.articulate.com/support/video-encoder09/?p=13
I have the same exact issue as the post with the screen shot of the ERROR message. I have just downloaded the latest K-Lite Codec pack and the Media Player Codec pack and after doing so I got the exact same error message as in the post with the screen shot in it. Please help.
-josh
Hi Josh,
Sorry for the trouble. If you'd like, we'd be happy to take a closer look at it. Please submit a case using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
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