I have some youtube videos placed as web objects in my course and when I am publishing to web it works fine in Internet Explorer but it doesn't work in Chrome. I haven't tested on any other browsers, but since the course is going to be used at a customer without any support, I am a bit concerned if it doesn't work in all browsers.
I am quite new in the Storyline universe, so is there anything I can do to correct this, or is this just the way it is?
I did a quick search and found a couple things that may help get you started with troubleshooting. This support page: Web object doesn't displayed when published talks about iFrames
and in this Web Object oddity thread the community member is also having issues with Chrome, but not IE, and he mentions iFrames. It looks like they sent his file to support, but I don't see what the upshot was.
I took a look at the case that Becky mentioned in the second thread, and it looks like with Jason's issue it was something reported to our QA team that they're still looking in to, and I don't have a timeline on a fix.. If the solutions Becky provided don't work for you either, you're welcome to share your files with our Support team here and we'll be able to determine if it was the same issue Jason had.
I see that Jonathon was able to test your file, and was able to get the web object working in Google Chrome, and reminded you to test the published content within the intended environment and not locally.
I was curious if there was any sort of update to this issue with video web objects not playing in Chrome when tested in the intended environment?
I have embedded several youtube videos as web objects, published, uploaded to server, opened the module in Chrome, but the video does not open (just shows the background image, as though nothing is there). It does work in Firefox, however.
I am also having the same issue though I uploaded a video with our FTP and used the link from there to make a web object. The video plays in IE but not Chrome. Can you provide some of the solutions that were used to help the previous cases above?
In Marianne's case it was determined that the content was being tested locally and not within the publish environment. Jonathan on our support team was able to successfully play the video in Chrome once loading to a website.
Jason's issue was reported to our QA team, and dealt with the Web Object locking up after one use in HTML5 layers.
Hi I have a course created in Storyline 2 where I have had to embed Youtube video as web object. The course is uploaded into our LMS so published in the environment it will work in and in IE 11 the video plays fine but it does not display in Chrome. Please can you share what the fixes are for this issue?
11 Replies
Hi Marianne,
I did a quick search and found a couple things that may help get you started with troubleshooting. This support page: Web object doesn't displayed when published talks about iFrames
and in this Web Object oddity thread the community member is also having issues with Chrome, but not IE, and he mentions iFrames. It looks like they sent his file to support, but I don't see what the upshot was.
Good luck!
Hi Marianne,
I took a look at the case that Becky mentioned in the second thread, and it looks like with Jason's issue it was something reported to our QA team that they're still looking in to, and I don't have a timeline on a fix.. If the solutions Becky provided don't work for you either, you're welcome to share your files with our Support team here and we'll be able to determine if it was the same issue Jason had.
Yes, I think my case is similar to Jason's. I'll send my file to you.
Thanks a lot for your support.
Sounds good Marianne. I see your case (# 00362514 for my reference) and I'll follow along as well.
Hi Marianne,
I see that Jonathon was able to test your file, and was able to get the web object working in Google Chrome, and reminded you to test the published content within the intended environment and not locally.
I was curious if there was any sort of update to this issue with video web objects not playing in Chrome when tested in the intended environment?
I have embedded several youtube videos as web objects, published, uploaded to server, opened the module in Chrome, but the video does not open (just shows the background image, as though nothing is there). It does work in Firefox, however.
Thanks!
Hi,
I am also having the same issue though I uploaded a video with our FTP and used the link from there to make a web object. The video plays in IE but not Chrome. Can you provide some of the solutions that were used to help the previous cases above?
Thanks!
Hi S and Lenae,
In Marianne's case it was determined that the content was being tested locally and not within the publish environment. Jonathan on our support team was able to successfully play the video in Chrome once loading to a website.
Jason's issue was reported to our QA team, and dealt with the Web Object locking up after one use in HTML5 layers.
Thanks Ashley!
Hi I have a course created in Storyline 2 where I have had to embed Youtube video as web object. The course is uploaded into our LMS so published in the environment it will work in and in IE 11 the video plays fine but it does not display in Chrome. Please can you share what the fixes are for this issue?
Hi there, Felicity. Let me ask a few questions so we can narrow our troubleshooting!
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