4 Comments
Nasir Khan
Nicole Legault

Hi Nasir! Thanks for posting your question! :) Dollars spent on training, hours of training delivered and post-course evaluation scores are "what not to measure" when you're looking to measure or identify actual improvements in performance. Those 3 items, while they may be useful metrics to have overall, do not provide any indication about the EFFECTIVENESS of training and it's impact on the business in terms of what tasks and processes were improved and by how much. Does spending X amount of dollars on training mean it was effective or worthwhile? No, it just means the money was spent. Does spending more hours delivering training mean the training is effective or that business goals are actually being met? No it just means people spent that much time (money) taking the tra... Expand