One of the most challenging aspects to designing e-learning courses is to provide learners with effective and meaningful feedback on quiz questions. Well-crafted course feedback can really drive home key points and serve as a great learning tool.
In this article, I’d like to share five basic tips you can use to construct feedback in your training that reinforces your learning objectives and helps learners retain more information.
Tip 1: Be Timely
Give feedback to your learners as soon as possible. Timely feedback creates a direct link between the answer they chose and the feedback they get for that answer. If you wait too long, learners won’t remember the question or their answer.
Tip 2: Don’t Present New Information
It’s not fair to use feedback to present new information to learners. Make sure that the information in the feedback was already covered for learners at some point in your course.
Tip 3: Be Sensitive
Use a delicate and sensitive manner for feedback—especially for feedback about an incorrect answer. Instead of saying “WRONG!” in red capitals, try to present feedback in a neutral way that doesn’t make your learners feel like they are idiots for getting it wrong. Remember to focus your feedback on behaviors that can be changed, not personality traits.
Tip 4: Demonstrate Real-Life Consequences
Feedback is a great time to show the potential real-life consequences of a wrong answer. For example, imagine your quiz question asks what sun protection learners should wear in the summer, and your learner replies, “None.” Don’t just show your learner, “No! That’s incorrect.” Take advantage of the teaching moment with something like, “You could develop second degree burns on over 50% over your body and spend the night at the hospital.” This type of feedback reinforces your point.
Tip 5: Be Clear and Concise
Be clear about the behavior your feedback addresses, and get right to the point. Don’t overload your learner with text—just make your point as concisely as possible. In a straightforward manner, link the information to their job and how it will help them perform better.
Remember: your feedback is a great teaching opportunity. If you follow these five simple guidelines for writing your feedback, you should be on your way to designing great training that will make an impact on your learners.
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