Recently, community member Shelby Morris posed an age-old question to the E-Learning Heroes Community:
How do you make compliance training engaging and interactive when the subject matter is dry and highly regulated?
Does compliance training always equal boring? Are there just certain topics that don’t lend themselves to engagement? (Compliance Training, does it always = boring?).
Above and beyond the dry nature of the content, compliance training presents a few other challenges which contribute to its bad rap with learners and designers alike.
As Super Hero Steve Flowers points out, compliance training:
- Exists to mitigate risk, rather than change behavior: so, accountability tends to be the primary driver of training.
- Is based on policies and laws that rarely change: therefore, most audiences see the same information year after year.
- May be viewed as a necessary evil: as such, it isn’t usually lavished with the budget or resources that other training initiatives receive.
All of these factors sound like a recipe for dull training, right? Thankfully our community members had some great, actionable ideas for avoiding the scourge of the boring compliance training.
Tip #1: Get To The Point
People tune-out when they hear the words “compliance training” because they’ve seen it and heard it all before. Two tips to help you get to the point quickly:
- Keep your content laser focused on the highest risk and most misunderstood or mishandled information.
- Move all of the legalese into a format that’s easier for learners to read, like a .pdf, instead of making everyone read: “The Bank Secrecy Act of...blah, blah, blah… click Next” on screen
You can also build buy-in by putting an assessment at the beginning of the course so learners can see for themselves what areas they need to improve upon.
Tip #2: Use a Scenario-Based Approach
One of the most powerful capabilities of e-learning is the ability to present information in a non-linear way. Using e-learning for compliance training gives you the opportunity to let learners explore the ambiguous areas of compliance decision-making.
For example, Community Member Cody Salinas created scenarios with simple branching to give feedback. The learner listens to a conversation (or reads content), and then is asked a related question (sometimes intentionally ambiguous) and their choice triggers a Yes, No, or "grey area" answer.
One caution if you’re going the scenario-based route: keep your scenarios as realistic as possible. We’re all grown-ups here, so absurd or extreme situations with obvious solutions can come across as insulting.
Tip #3: Make Creative Use of Visuals
Tight or non-existent budgets make gathering the right visuals for compliance training a little challenging, especially when it comes to depicting realistic scenarios.
Here are some great tips and workarounds from the community:
Julie Stetler recommends using images that depict the workplace setting in the backdrop with content choices in the foreground.
One popular way to handle this kind of creative treatment is through the use of faded or blurred backgrounds. Check out these articles from Community Manager Nicole Legault for some pointers: Choosing Backgrounds for Your E-Learning Courses and 3 Quick Background Photo Tips to Spice Up Your Projects.
- Cary Glenn suggests avoiding people images altogether. Instead, use anthropomorphic shapes or animals to tell a story. Depending on how you spin it, the rectangles mocking the squares could make for a pretty hostile work environment AND a pretty engaging course!
- These 3 Tips Can Change Your Compliance E-Learning Forever
- Build Branched E-Learning in 3 Simple Steps
- Preventing Workplace Violence - E-Learning Challenge Recap #57
What’s your biggest challenge with compliance training, and how did you overcome it? Leave a comment below and tell us about the creative ways you’ve transformed dry or boring content.
Follow us on Twitter and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning.