Welcome to the New E-Learning Heroes!
Hello! I’m Ginger Swart, a Community Manager here at Articulate, and I’m thrilled to welcome you to our new E-Learning Heroes Community! Please check out this article to watch a walkthrough video of our site and our FAQ article for more information. The work to move to our new site started over a year ago. To prepare for this, we have migrated over 1.5 million community members, 2100+ articles, 970+ examples and downloads, and more discussion posts than I can count! We had a beta period with our Super Heroes, and we appreciate all of the feedback we received from them. But with that much content, we anticipate there will be some hiccups, so please use this discussion to let us know about any issues you find and any feedback you want to share with us. I hope you’ll love the new community as much as I do!Welcome to the New E-Learning Heroes
We’re super excited to introduce you to the all-new E-Learning Heroes community platform. Whether you’ve been a community member for years or you’re just looking to join us, there are plenty of new and improved features to love. For example, now you can earn badges for your contributions, connect with other members about specific topics in dedicated groups, and find answers to your questions more easily. Check out the video below for a walkthrough of our favorite new features, and let us know what you’re most excited about in the comments! Subscribe to our newsletter to get the latest e-learning inspiration and insights directly in your inbox. You can also find us on LinkedIn and X (formerly Twitter). And if you have questions, please share them in the comments.Bring back the Job Postings page
Hi everyone, I was sad to see the Job Postings page disappear from the site. I am an eLearning Designer/Developer who has been working with Articulate 360 since 2010. I work remotely and have found the Job Postings page to be an excellent resource for finding new clients and projects, because the companies which posted there were already interested in people who used Articulate Storyline, Rise, etc Please bring it back. If you're a developer like me, you know how valuable that page is. Dan S.A New Chapter for Our E-Learning Heroes Community
It's hard to believe that two weeks have already passed since we launched our new E-Learning Heroes community platform. We're thrilled to be on this journey with you, building upon the incredible foundation of knowledge and collaboration we've cultivated together for well over a decade now. What's New and Exciting Many of you have shared positive feedback about the new forums, noting that they're easier to navigate. We're especially pleased to hear that the new dedicated groups, such as those for JavaScript and Accessibility, are welcome additions. These improvements are just the beginning – we have more exciting features in the pipeline. Acknowledging the Challenges Of course, with any significant transition, there are bound to be some hurdles along the way. We've encountered a few hiccups, and we sincerely appreciate your patience and understanding as we work through them. Here are a couple of key points to be aware of: Content Cleanup: In preparation for the move, we archived discussions that hadn't seen activity in over three years, as well as outdated articles and user guides. This means that some older content may no longer be accessible. It will take some time for search engines to update their results accordingly. Technical Issues: We're aware of a redirect bug that sometimes causes pages to load incorrectly. If you encounter this, please try refreshing the page or clearing your cache. We're actively working with our platform vendor to resolve this and some other issues. Feature Differences: We’ve heard your feedback about some features that you’re missing from our old community, such as showcasing projects on your profile, how the emails display, seeing postings on our jobs hub, and others. Some of those features are in the works, and we are sharing additional feature requests with our vendor. In the meantime, If you're looking for E-Learning job postings, we recommend ATD's job bank and and The Learning Guild Job Board. Moving Forward Together Your experience and satisfaction are our top priorities. We're committed to creating an environment where you can easily find the help and resources you need to build exceptional courses. As we navigate this transition together, please don't hesitate to reach out with any questions, concerns, or feedback. You can reply to this thread or feel free to email us atcommunity@articulate.com. Thank you for being an integral part of our E-Learning Heroes community. Your contributions, insights, and patience during this time are invaluable. We're excited about the future and the enhanced experience that we're building together.Listing your own posts /contributions
One big disadvantage of the changes in the new community in my opinion is the 'lesser' searchability of your own posts and contributions. In the past i used that to point potential clients to my Elearning Heroes profile and there they could check my work and contributions especially to Storyline related projects. Now that isnot possible anymore as it is not as easy browsable anymore. So i have to find another solution for that...but i really dislike it, as sharing projects this way was a great way. Helping the community, while building my portfolio.Frequent discussion board issues
Hi there, I'd like to report a lot of frequent issues with the new discussion board. Here's what I frequently experience throughout the week since the new community has been launched: Selecting reply will frequently result in this: Sometimes when I reply, my post disappears, so I reply again, it disappears, so I reply again, it disappears etc. Sometime later all of my replies show up making it look like I'm spamming a post. Sometimes the reply and like buttons are disabled and cannot be selected. Sometimes when I go to my profile, no discussion load. Just an empty profile. Sometimes when I select a link to add video the From video URL link isn't there. The software just seems really buggy and seems a bit hit and miss whether I'm going to be able to post, reply or view issues. I'm on a very stable broadband connection (fibre to the office), and when I've had issues, have checked my connection and has been fine. Hopefully these get resolved quickly as I just give up sometimes. If this is happening to other people frequently, it's going to impact the community. Cheers, SamNew Reach 360 Feature on our Product Updates Page
Hello everyone! If you haven't discovered it yet, we now have a whole section of our community dedicated to announcing our product updates. You can subscribe to that page by clicking on the Bell icon so you don't miss out on exciting new feature articles like this one about Reach 360's learner interface now available in multiple languages. Check out the article and let us know your thoughts about this new feature and what additional languages you want to see added.Small annoying things in the new community to fix for Articulate
Using the new community/forum now a few days. And a lot indeed has improved. A few things i miss and/or find annoying and would love to be changed ( or some solution you can disable/enable this as a user ) When hovering / showing more posts on the main page, the user card ALLWAYS pops up ( in Google Chrome ). No way to avoid that, and thats really annoying especially because it blocks the titles of the posts. Every time i open the community, i have to login. It isnot remembered. I miss the job-board as it was on the old community.E-Learning Heroes (ELH) FAQs
Index Community-Specific Questions Articulate-Specific Questions General E-Learning Questions Community-Specific Questions How do I change my user name? Log in to E-Learning Heroes, click your avatar image, and select My Settings from the dropdown menu. On the next screen, click the Edit button next to your user name and you’ll be able to change it there. NOTE: User names are limited to 15 characters. They can include letters, numbers, dashes, and underscores. How do I change my profile picture? Your E-Learning Heroes profile picture from from your Articulate account. To change your picture, go to your Articulate account, click on your picture, and upload a new one. The change will be applied everywhere, including on E-Learning Heroes. How do I stay up to date on the latest E-Learning Heroes content? There are a few ways to do this. For example, you can: Subscribe to our newsletter. We send out a newsletter every week with the latest E-Learning Heroes content. Subscribing is an easy way to get access to everything directly from your inbox. Browse the home page. There, you’ll find the latest articles, examples, discussions, and e-learning challenge. Subscribe to the pages you’re interested in. At the top of each hub, you’ll see a bell with an icon of a bell with a plus sign. If you select that icon, you’ll receive a notification whenever we add new content to that page. Follow us on social media. Another easy way to stay up-to-date on everything we’re doing is by following us onLinkedIn and X (formerly Twitter). What are the rules about posting content on ELH? Read our community guidelines for the details. What roles exist in the ELH community? The community is made up of a few different roles: General members: Most community members belong to this category. It’s anyone who doesn’t hold another, more specific role. Super Heroes: These are community members who go above and beyond by sharing their expertise and helping other community members. Find out more here: Everything You Need to Know About Articulate Super Heroes. Staff: Articulate employees. The staff members you’ll see most often in the community are those whose job it is to help customers in the forums or create helpful content—our community moderators and managers. How can I become a Super Hero? Find out Everything You Need to Know About Articulate Super Heroes. How can I get more involved with the community? There are tons of fun ways to get more involved with the community! Here are some ideas: Help your fellow community members by answering questions or sharing tips in our discussion forum. Dig deep into specific topics—like Accessibility or JavaScript—with other members by joining a group. Push yourself out of your comfort zone by participating in the weekly design challenge. Inspire other community members by sharing examples or downloads you’ve created. Meet Articulate staff and other e-learning pros by attending industry events. How can I participate in the weekly challenges? It’s easy! Just follow the steps outlined here: Why & How To Participate in the Weekly Challenges on E-Learning Heroes. Should I start a new discussion or add a comment to an existing one? If you read a recent post that describes an issue that sounds exactly like yours, feel free to add a comment. If the discussion is months or years old or if the topic is similar but not exactly the same, it’s best to start a new discussion. You can always link to the older or similar post if you think it’d be helpful. Can I use ELH downloads for my project? Yes! You can use any of the downloads shared on E-Learning Heroes for your personal or commercial e-learning projects. However, please don’t distribute these assets. Instead, refer people back to the community. For more details, review our Terms of Use. How can I edit a discussion or example I posted? Open the discussion or example, click on the gear icon at the upper right-hand side of the post, select Edit, make changes, and hit Publish. How can I edit a comment I left on a post? Simply click on the ellipsis, select Edit, make the desired changes, and hit Reply. Articulate-Specific Questions When should I submit a support case instead of starting a discussion? If you run into an issue you think might be a bug or you want our Support Engineers to help troubleshoot a file, it’s best to open a support case rather than start a discussion. How do I submit a support case? You can connect with our Support Team in a support case or via live chat. Remember share your file, a screen recording or screenshot, browser details, and a link to view your published course so our team can better assist you. Can I call and talk to someone on the phone? We don’t offer phone support, but we do offer chat support. How do I submit a feature request? There are two ways to do this: Share an idea in our dedicated hub. Fill out the feature request form on our website. Remember to include as much detail as possible so we understand what the feature is and how you’ll use it. For example, if it would solve a problem you’re having currently, what is it that you’re currently unable to do and how will this feature solve it? What impact does it have on your daily productivity? How do I get in touch with the sales team? If you’re based in the US or Canada, you can reach out to the sales team via email at this address: sales@articulate.com If you’re based in another country, you can find the contact information for your country on this page. Where can I see information on upcoming Articulate 360 features? You’ll find upcoming feature information on our roadmap. General E-Learning Questions How do I create an e-learning course? Follow the steps in this article: 8 Simple Steps for Creating Online Training. How do I make sure my course is accessible? We have tons of resources that’ll help you create accessible courses. Check them out below: All About Accessibility Accessibility Index How do I decide whether to use Storyline or Rise for my course? Our customers say that Rise is their go-to for most of their courses. But if you need something more custom and immersive, Storyline might be a better fit. Here are some articles that can help you decide: Rise 360 or Storyline 360: Which One Should You Use for Your Project? Why You Need the Apps in Articulate 360 and When to Use Them How do I share my course with learners? There are several different ways to do that, outlined in this article: How to Share E-Learning Courses with Learners. Have a question that’s not listed here? Feel free to add a comment below or post a new discussion.
