Learners Getting Stuck in Articulate Courses (in LearnUpon LMS)
Hi everyone! 👋 For the past 6 months or so, we’ve noticed more and more learners randomly getting stuck in our Rise and Storyline courses, all imported into LearnUpon via xAPI. There seems to be no pattern to it: learners get stuck in different courses, at different progress points. Re-exporting then re-importing the xAPI file doesn’t solve the problem, nor does adjusting settings in either the LMS or Storyline/Rise. We are using very basic formatting in Rise and Storyline so there shouldn’t be any issues there. I’m wondering if anyone else is experiencing this issue with increasing frequency lately? We are up to at least 1-2 learners per week getting stuck for no discernible reason. We have to log into the LMS and pass them. We're trying to discern if this is an LMS issue or an Articulate issue. (We’ve also experienced other issues, like elements in a Rise course randomly not appearing until the learner hits “refresh,” but this is a question for another day.) Thanks! ErinHardening Storyline 360 Courses Against Client-Side Completion/Score Manipulation
Hi Community, We’ve identified a case where a learner manipulated client-side browser tools to force course completion and a passing score in a SCORM package built with Articulate Storyline 360. I understand SCORM communication is inherently client-side, but I’m looking for best-practice mitigation strategies, such as: Gating LMS commit/score submission until final quiz pass Centralizing and controlling when completion/status is set Recommended LMS-side completion rules (e.g., result-slide–driven completion) Methods for detecting or flagging abnormal completion behavior Any practical patterns or examples that significantly raise the barrier against this type of manipulation would be appreciated. Thanks!Localisation issues
Hi, I am trying to upload individual language videos into each language section of my courses, but every time I do, it changes the video for ALL language sections. Eg. If I upload a French video to the French video of the course, ALL other language sections also change. The issue is now also impacting embedding videos and ANY content changes I make to an individual language. This seems to be a recent issue - is anyone struggling? It renders the function pretty pointless if this is a new change to the localization/localisation feature.LMS or Storyline Issue?
Hello! I'm having an issue with either my companies LMS (ADP) or my Storyline file. When a learner exits the course themselves or it times them out the following is happening: This is happening once the learner has passed slide 1.7 which means they have completed Scenes 2, 3, 4, and 5. Learner either willingly exits the course in which ADP says it is saving their progress, or they time out by being away from their CPU. When they re-open the course it takes them back to whichever one of those scenes (2, 3, 4, or 5) that they last completed even though they were past those scenes and the slide that brought them to that scene (1.7) My only thought was the "When Revisiting this slide" and they're all set to "Automatically Decide." I've double checked my storyline file and don't notice anything out of the ordinary, but would love for anyone to double check for me.Issue playing training file in SharePoint online
We just migrated to SharePoint Online and are having issues with our newly created Articulate files. We tried to convert the html file to an aspx file, so that the file could be launched from the SharePoint site. However, we get this error message: Error: Content launched outside of a supported LMS enviroment. Is there a way to resolve this? We haven't had an issue with Articulate files in the past.Mask a Password?
Hi, I am working on a project that requires a password entry. I would like to set it up so that when the user types in the box, stars or bullets appear instead of letters or numbers. I have tried at least five different Javascripts and nothing seems to be working. Can someone look at this slide and explain a) what's wrong with my setup and/or b) what code I need? Note: I got rid of the code I had to help someone look at it from scratch.Changing Data Centre from US to EU
Dear Community/Support Team, I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners. Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content. I’d really appreciate your guidance on the best way to proceed. Thank you in advance for your help.Help needed Partial feedback logic in Storyline 360 multi-select quiz
Hi everyone, I’m stuck with a custom multi-select question in Storyline 360 and can’t get the Partial feedback to behave correctly. My setup: 4 answer buttons (using button states only, no variables) A, B, D = correct C = incorrect Learners select their answers, then click one of three confidence buttons: Very Confident Confident Not Sure Based on the answers + confidence, a feedback layer should appear (e.g. Correct / Very Confident, Partial / Confident, etc.) What works: Correct feedback works perfectly A + B + D selected C not selected Incorrect feedback works C selected A, B, D not selected The problem: As soon as I add a Partial feedback trigger, it always fires — even when the learner selects the fully correct answer. For example, my Partial logic is something like: Show Partial layer if A OR B OR D is selected That works for partial answers, but it’s also true when A + B + D are all selected, so Storyline ends up showing the Partial layer on top of the Correct layer. If I remove the Partial trigger, everything else works as expected. What I’ve tried: Changing trigger order Tightening the Partial conditions Trying to exclude the Correct case using state checks Looking for a way to group conditions with AND (doesn’t seem possible) My question: What’s the best practice in Storyline for handling Partial feedback on a multi-select question when using states only? Is it possible to stop Partial from firing when Correct is true? Should Partial be handled using an ELSE instead of a separate trigger? Or is this a limitation that really requires variables? Any advice or examples would be really appreciated. Thanks!Course performance issue on review link after attempting pre-assessment – slides loading very slow
Hello Community, I’m experiencing a performance issue in an Articulate Storyline course, when reviewing this course on review link and need technical guidance. Course details: ~250 content slides 55 assessment questions Structure: Pre-assessment → Course → Post-assessment For alpha review, all 55 questions were kept open/visible in the pre and post-assessment, and reviewing course from review link. Issue: When reviewing this course from review link, If I attempts all (or most) of the 55 questions first and then proceeds to the course, slide loading becomes very slow after ~50–60% course completion. Navigation turns sluggish and remaining slides take a long time to load. Query: Does Storyline retain assessment data in memory until course exit? Any recommended best practices or solution on this? Looking forward to technical insights or similar experiences. Thanks,
