New Reach 360 Feature on our Product Updates Page
Hello everyone! If you haven't discovered it yet, we now have a whole section of our community dedicated to announcing our product updates. You can subscribe to that page by clicking on the Bell icon so you don't miss out on exciting new feature articles like this one about Reach 360's learner interface now available in multiple languages. Check out the article and let us know your thoughts about this new feature and what additional languages you want to see added.Reach 360 Managing Users Passwords
Hi, I only have the free account for Reach 360 that comes with the Articulate License. I have a learner who has an issue with their password, but I cannot see anything on how to manage learners and their account settings? The learner has clicked on forgot password link but is not receiving a link to reset their password. Can anyone help with this issues with regards to what I need to do?Best way to get feedback/workshop content with SMEs
I'm starting a project that involves a lot of SMEs contributing content, and I know there will be plenty of back and forth to get the language just right. What’s the best way to handle this? In the past, we’ve used Word storyboards with track changes, but it’s hard for SMEs to visualise, and it takes ages to format. I’ve also used Review 360 in Rise, but the feedback screenshots often end up in the wrong spot, making it confusing to know what the SME is referring to. A colleague suggested Storyline might be better for reviews. Is that true? Or should I just export as a PDF and get feedback that way?Certificate Mail direct download
I have a question about Reach 360. Currently, I have it set up so that after completing a course, participants receive an email with a button that says “Download Certificate.” However, when clicking the button, they’re only redirected to the course page where they have to download the certificate manually. Is there a way to set it up so that clicking the button directly downloads the certificate? The current process feels a bit cumbersome. Does anyone know of a solution or workaround for this?Self-Registration Email Notification in Reach 360
I'd like to customize the email notification that is sent when a new user self registers. The "Welcome email" on the learner notification tab only seems to be triggered when I manually add a user. I searched on the documentation and found this page saying that: Reach 360 sends an email invitation as if you'd manually invited them. But when I tested this, it did not sent the welcome email that i had configured. Instead it sent a default confirmation email below, and once i complete the account creation no other email is created. Would it be possible to customize this initial verification email?
