Alyssa Gomez
Alyssa Gomez Staff
Senior Support Specialist at Articulate
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Alyssa Gomez replied to the discussion Error out when Publishing
"Thanks for that update, Lori. If you'd rather share the files privately, you can do so by way of this form. In the mean time, can you te..."
  • over 7 years ago12/06/16 at 9:09 pm (UTC)
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"Hi again Chris - thanks for sending over the files. I am looking into them now. Just to be sure, the PowerPoint file you attached here do..."
  • over 7 years ago12/06/16 at 9:00 pm (UTC)
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"Hi Jim, thanks for including the screen shot of that error message here. This is definitely something that I'd like our support engineers..."
  • over 7 years ago12/06/16 at 8:34 pm (UTC)
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Alyssa Gomez replied to the discussion SCORM Score is Sending Too Early...
"Thanks for sharing that update here, Andre!"
  • over 7 years ago12/06/16 at 8:14 pm (UTC)
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Alyssa Gomez replied to the discussion Setting Character Styles
"Hi Kaitlin! In PowerPoint under the theme tab, do you have the option to select a blank white slide? If so, change the header font and bo..."
  • over 7 years ago12/06/16 at 8:11 pm (UTC)
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Alyssa Gomez replied to the discussion Setting Character Styles
"Hi there Kaitlin, thanks for reaching out here! To clarify, you set the Cabin and Open Sans theme font in Storyline, correct?  I did som..."
  • over 7 years ago12/06/16 at 6:09 pm (UTC)
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Alyssa Gomez replied to the discussion Avatars are being cut off and resized
"Hi Betsy! Since you followed the instructions for changing your DPI and you're still seeing issues, there might be something in the files..."
  • over 7 years ago12/06/16 at 5:52 pm (UTC)
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Alyssa Gomez replied to the discussion Try me mode
"Hi there Jason! For #1, It can be tricky to pinpoint exactly what the issues could be without seeing your file. Would you mind sharing it..."
  • over 7 years ago12/06/16 at 5:42 pm (UTC)
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"To add to Wanda's suggestion, here's some more information on Variable References. Try it out, and be sure to let us know if you run acro..."
  • over 7 years ago12/06/16 at 5:16 pm (UTC)
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"Thanks for letting me know! I see your case number is 00965148 (for my reference). I'll follow along with your case and post updates here..."
  • over 7 years ago12/06/16 at 5:08 pm (UTC)
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"Thanks for that case number, Tony! I'll check in periodically as the case progresses."
  • over 7 years ago12/06/16 at 5:06 pm (UTC)
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"Hi Bhumija, sorry to hear your users are having this trouble. Have you already reviewed the information here in terms of troubleshooting ..."
  • over 7 years ago12/06/16 at 4:40 pm (UTC)
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Alyssa Gomez replied to the discussion Error out when Publishing
"Hi Lori, so sorry to hear that! Thanks for sharing what you're tried so far. We recommend that you publish your files to your local hard ..."
  • over 7 years ago12/06/16 at 4:36 pm (UTC)
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"Hi there Chris, thanks for sharing those details here. Can you confirm that you're working from your local hard drive with both Presenter..."
  • over 7 years ago12/06/16 at 4:21 pm (UTC)
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"Hi Chris! Hopefully some of your fellow community members will weigh in and share their experience with Cornerstone on Demand. In the mea..."
  • over 7 years ago12/06/16 at 4:15 pm (UTC)
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"Yes, you can use the form linked above to share your file privately, and our engineers keep all files strictly confidental. If you'd like..."
  • over 7 years ago12/06/16 at 4:10 pm (UTC)
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"Hi Tony, Thanks for reaching out here. This sounds similar to an issue other users have reported. Would you mind sharing your file with ..."
  • over 7 years ago12/06/16 at 4:06 pm (UTC)
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"Hi B! Also wanted to point out this information on the touchscreen gestures that are supported in HTML5."
  • over 7 years ago12/06/16 at 3:57 pm (UTC)
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"Hi Vimal!  Looks like Crystal beat me to it. :) Also, just wanted to add a link to Jeanette's published output so you can see how it works!"
  • over 7 years ago12/06/16 at 3:51 pm (UTC)
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Alyssa Gomez replied to the discussion Storyline 360 - issues with "states"
"Hi David,  Yes, we recommend saving and publishing on your local hard drive (typically your C: drive). Working on a network drive or an ..."
  • over 7 years ago12/06/16 at 3:20 pm (UTC)
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Alyssa Gomez replied to the discussion Video error
"Hi there,  There is a time limit of two hours for a screen recording. It's important to note that the longer the screen recording, the m..."
  • over 7 years ago12/06/16 at 3:02 pm (UTC)
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Alyssa Gomez replied to the discussion Videos on layers won't replay
"Thank you for clarifying that, Chris. I now see the behavior you describe. At this point, it would be best if our Support Engineers take ..."
  • over 7 years ago12/06/16 at 2:50 pm (UTC)
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Alyssa Gomez replied to the discussion Time Testing limit with three attempts
"Hi there Randy! Thanks for reaching out here. My guess is you'll need JavaScript to set this up, seeing as you need the timer to continue..."
  • over 7 years ago12/06/16 at 2:23 pm (UTC)
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"Thanks for sharing that information here, Dave!"
  • over 7 years ago12/06/16 at 2:16 pm (UTC)
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"Hi there Glenda - it looks like the link to the Screenr is missing in your reply. Would you mind popping back in to include it here?"
  • over 7 years ago12/06/16 at 2:12 pm (UTC)