"Thanks Kayla. I did send it to your staff two years ago, but they said they couldn't replicate it and said it was a problem with our LMS...."

"Yes, I saw that. Thank you. It certainly made me feel better that it wasn't just me!"

"Yes, they put out an update for Presenter in October or November that added the play button overlay. I assume that meant I wasn't the onl..."

"Thanks for responding, Alyssa. I don't have the issues when I preview the slides. Right after I publish and click the "view your presenta..."

"Update! Presentation #2 now works. I inserted a blank slide in the front, hoping that one would be the silent one. I made it less than o..."

"Info to add: I'm now working on a different presentation, and the same thing is happening on Slide 1. However, if I hit pause and then pl..."

"Leslie,  Unfortunately I have not yet figured out a shared experience. It has happened to people prior to their first attempt at the qui..."

"We used to only use Flash and never had this problem, but I'm now publishing to HTML5, so perhaps there's a relation there. We are doing ..."

"Yep, I did yesterday afternoon. I am case #01104360. Thanks."

"The same thing happened to me one year ago and now it is happening again as I update the presentation. I looked at all the threads/articl..."

"Peter, This happens to me fairly often, and even more after the last couple updates. One thing I do that usually helps is to use the Exp..."

"This is happening with me too - on one computer but not on the other. It happens consistently with one presentation, but not consistently..."

"I'm still not able to find it. It seems like it should be under "Select Drag Item Options" in the directions, but none of those seem to b..."

"Has this compatibility issue been verified? We have a number of users recently who are experiencing this problem. If we tell them to use ..."

"Thanks! I knew there must be information somewhere, just couldn't get far searching for "-old". : )"

"My tech guy managed to recover my old presentation/audio (and I had exported my new audio in the meantime, so can now import that, so I'm..."

"You didn't by chance rename the Powerpoint after you recorded it, did you? I did that once and realized that I lost the associated folder..."

"Thanks for responding so quickly. It looks as though that was already selected, but I will play around with it. I also have our tech guy ..."