Andrea Koehntop
Andrea Koehntop Staff
Customer Happiness Specialist at Articulate
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"Hi Jen! I apologize that Review 360 is not working for you today. I tested this on my end and was able to publish a course to Review 360 ..."
  • 12 months ago06/09/22 at 5:13 pm (UTC)
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Andrea Koehntop replied to the discussion Different notes for different layers
"Hi Karen, and thank you for your question! There is a current feature request to display different notes for different layers on a slide...."
  • 12 months ago06/09/22 at 3:35 pm (UTC)
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"Hi Dörte, and welcome to the E-Learning Heroes community! ✨ I apologize for your issues with your audio falling out of sync when publishi..."
  • 12 months ago06/09/22 at 1:58 pm (UTC)
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"Hi Dominic, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing with Korean characters chan..."
  • 12 months ago06/09/22 at 1:52 pm (UTC)
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Andrea Koehntop replied to the discussion Articulate Review
"Hi Max, and welcome to the E-Learning Heroes community! ✨ A reviewer who has had an Articulate ID ever (from a trial or regular Articulat..."
  • 12 months ago06/08/22 at 8:22 pm (UTC)
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Andrea Koehntop replied to the discussion Marking or Flagging or Bookmarking Slides
"Hi again Tarzan! The article you shared regarding the bookmark feature in Presenter includes a link to our feature request submissi..."
  • 12 months ago06/08/22 at 7:46 pm (UTC)
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"Hi Cindy! Sorry to hear that you are running into this issue with one of your markers in Storyline 360. Duane offered a solution that wor..."
  • 12 months ago06/08/22 at 7:38 pm (UTC)
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"Hi Richard! Thank you for taking the time to share how these features would be beneficial to your workflow. Can you clarify what you want..."
  • 12 months ago06/08/22 at 7:13 pm (UTC)
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Andrea Koehntop replied to the discussion Review 360 resolved comments are gone
"Hi Melissa, and welcome to the E-Learning Heroes community! ✨ The Review link will stay the same if you rename the course in Review 360, ..."
  • 12 months ago06/08/22 at 7:08 pm (UTC)
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Andrea Koehntop replied to the discussion Blank Screens in Replay 360
"Hi Joel, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are having with your video in Replay 360, and t..."
  • 12 months ago06/08/22 at 4:09 pm (UTC)
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Andrea Koehntop replied to the discussion SCORM Resetting my students courses
"Hi James! I apologize for the issues you are encountering with the course not resuming for students after exiting the course. ..."
  • 12 months ago06/08/22 at 3:42 pm (UTC)
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Andrea Koehntop replied to the discussion Articulate and Microsoft Stream
"Hi Barbara, and welcome to the E-Learning Heroes community! ✨ It may depend on your MS Streams settings if the Storyline 360 file works i..."
  • 12 months ago06/08/22 at 2:37 pm (UTC)
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Andrea Koehntop replied to the discussion Audio gets louder with time
"Hi Rebecca, and welcome to the E-Learning Heroes community! ✨ I apologize for the issues you are experiencing with your audio getting lou..."
  • 12 months ago06/08/22 at 1:57 pm (UTC)
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"Hi Katrina! While we do not have the original demo from Lauren, I produced a new one for you. Let me know if that helps, or i..."
  • 12 months ago06/07/22 at 8:31 pm (UTC)
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"Hi Tanya! Thank you for sharing a screen recording of an example of the drag and drop function not working correctly. I have opened..."
  • 12 months ago06/07/22 at 7:55 pm (UTC)
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Andrea Koehntop replied to the discussion Player Tabs - Accessibility
"Hi Brian, and thank you for your question! The purpose of the Esc key is to close a pop-up or a program. The Player Tabs are not technica..."
  • 12 months ago06/07/22 at 7:17 pm (UTC)
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Andrea Koehntop replied to the discussion Web Object video accessibility issue
"Hi Prajakta! While I have no updates to share on this at the moment, I have shared your comments with my team and linked you to receive u..."
  • 12 months ago06/07/22 at 6:58 pm (UTC)
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Andrea Koehntop replied to the discussion Problems editing text in hebrew
"Hi anat, and welcome to the E-Learning Heroes community! ✨ To be sure you are experiencing the same issue for the bug we are tracking, ca..."
  • 12 months ago06/07/22 at 6:50 pm (UTC)
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Andrea Koehntop replied to the discussion Storyline 360 - Can't Preview or Publish
"Hello everyone! I apologize for the issues you are experiencing trying to preview and publish your Storyline course. I've tested on..."
  • 12 months ago06/07/22 at 4:16 pm (UTC)
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Andrea Koehntop replied to the discussion Issues with NOTES - Storyline
"Hi again Felcy! Thank you for opening a support case with us; you are in good hands! Should you need additional assistance, feel fr..."
  • 12 months ago06/07/22 at 4:03 pm (UTC)
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Andrea Koehntop replied to the discussion Articulate Review - courses not showing
"Hi Krishna, and welcome to the E-Learning Heroes community! ✨ Since this is an older thread with various discussions, can you clarify if ..."
  • 12 months ago06/07/22 at 2:02 pm (UTC)
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"Hi again Maura! No, this particular feature is not currently in development. We receive many great feature requests from our ..."
  • 12 months ago06/07/22 at 1:20 pm (UTC)
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Andrea Koehntop replied to the discussion Overlapping States
"Hi again Chantall! Thanks for sharing the .story file with us. You have great states set up on your timeline for the Normal and Hig..."
  • 12 months ago06/06/22 at 8:40 pm (UTC)
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Andrea Koehntop replied to the discussion SVG File Issues
"Hi again AWS PPO! If you are comfortable, it would be helpful if you could share the SVG with us publicly here or privately in a case so ..."
  • 12 months ago06/06/22 at 7:27 pm (UTC)
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"Hi Adam! I apologize for the troubles you are encountering trying to change the default program to open an image in Storyline from Paint ..."
  • 12 months ago06/06/22 at 7:16 pm (UTC)