"Hi Jose, All back up and working within a few hours. A lesson for all providers - check your server certificates regularly:-) Regards Andrew"

"Hi All. The embedding issue is happening again. This time with a bad server certificate. Andrew"

"Thanks Lea Resetting the learner progress from Completed to In Process corrected the problem. In addition, when I then change their statu..."

"Agreed. But something is causing an error in the SCORM file as you can see in the SCORM Error image."

"Actually I was wrong. The Exit Link setting was off and wasn't changed. The final page text referred to it but it was off so the final pa..."

"Hi Karl, The only changes were to remove the Exit Link setting in the publish settings and to hide the author. Andrew"

"Hi people, An online module created in Rise was updated last week and since then learners have been unable to open the module. The module..."

"Tried again starting from scratch with new enrolment. Got through to the step of attempting the quiz but failed it (intentionally). Again..."

"Hi Karl, Not sure its the LMS. I tested the updated module, got as far as the final quiz, quit the module. Then I came back to the module..."

"Just this one. We tend to use the inbuilt quizzes for Rise so this one is an outlier. PeopleFluent is the LMS. I have just added a ..."

"Hi People, I have created a module which includes a Storyline quiz which must be passed on the second last activity. The course is export..."

"Thanks Joe"

"Hi people, I have set some multiple response quiz questions using a slider button to select correct/incorrect. In edit mode I middle-alig..."

"Hi People, I have identified that if I duplicate a question in the Focus multiple response template, the on/off properties of the selecto..."

"Thanks Walt. I've discovered the fault originates in the Focus template so you can check the issue out using the template. My project has..."

"Hi People Have built a pick many quiz which is puzzling me in that I can unselect some of the pick many but not others. I have looked at ..."

"Thanks Joe, Will send through a support case. regards Andrew"

"Hi People, I needed to create two storyline projects with quizzes in them for inclusion into a Rise module. I created the first storyline..."

"Hi Everyone, This might not be the solution for everyone, but we discovered that in our Netdimensions LMS, publishing a course caused it ..."

"Hi Everyone, Managed to resolve the problem by publishing as SCORM 2004 2nd edition. Problems appear to arise from publishing as 4th Edit..."

"Pleased to be able to say that we've resolved the issue by publishing the Rise modules using SCORM 2004 2nd edition. The problems appeare..."

"Thanks David. Unfortunately the modules we are having problems with are developed post November 2020 so your solution isn't going to fly...."

"Hi Alyssa, WE are getting this despite using the Reset Learner Progress option. It only happens when the learner has started the module a..."

"Thanks Alyssa, I've added an Exit button and also tweaked Chrome and an initial test worked with both progress and completion r..."

"I've discovered that, at least for us, the problem only affects Rise based modules. Older Captivate based modules appear to work as expec..."