"It was a Storyline update to 11, using a new computer running windows 10. Thanks for your additional advice. *I never lose. I either wi..."

"Hi Lauren, It was update 10. I upgraded to update 11, which fixed the problem most of the time, but sometimes the eyedropper still does..."

"Diana, thanks so very much. This is everything I needed to know! I appreciate the time you put into this."

"Hello. I know yours was an old post (4 years ago) but I'm struggling with this issue now. This video was helpful to a point. It doesn't e..."

"Thank you for your good advice. Anita Greenberg"

"I am also having the same trouble with the eyedropper tool. It only turns items gray, regardless of the color you click on. And I'm on Wi..."