"Thanks Leslie. Yes I did chat with John and he supported me to solve this problem. I will follow-up with John. -Anitha"

"In my case, after analyzing the case for so many days, even the support couldn't find the concrete reason for crashing. I finally changed..."

"Ah okay! Thanks for clarifying Herminia! Hope it works after I change the laptop. Any Storyline file I open closes including a new ..."

"Okay, let me also get new laptops. Last week you faced the problem? Have you raised a ticket with Support engineer in Articulate? Do you ..."

"Hi, I can see that these discussions have happened two years before, but I am facing these crashing problems now. Does anyone still face ..."

"Hi Leslie, In my scenario, I face the issue of videos not loading only when I setup the videos to play in a new window. I have attached t..."

"Hi Chiara, We are working with our LMS vendor to trouble this issue by during different levels of testing. I will keep you all post..."

"Sure Katie, it doesn't happen unless we follow-up constantly. I got too busy and didn't do it. I am going to follow-up on this and just s..."

"Hi Matthew, Thanks for this information. I will get this to my LMS team and troubleshoot more. "

"Hi Ren, Sorry for this delay in responding to your message. I have raised a support case ID and Anna was helping me in checking this prob..."

"I have a question. We need to log in using Articulate ID to share the content. But the publishing can be done even without logging in. An..."

"Hi, I read through the entire thread and I understand that there is no concrete solution for this problem. I am also facing this problem ..."