Annie Kim
Annie Kim Staff
Senior QA Engineer at Articulate
Activity
"Hi Peggy, Photoshop is probably the best option, but I've also used this website where you just add your images and it automati..."
  • 2 months ago12/10/21 at 7:31 pm (UTC)
Activity
"Hi Karl, FYI that I just sent you an email to get more info to help us investigate this issue. Look forward to your response."
  • 2 months ago12/06/21 at 11:38 pm (UTC)
Activity
"Perfect, I got it from your case. Thanks!"
  • 2 months ago12/06/21 at 8:25 pm (UTC)
Activity
"Hi Thomas & Karl, Would you mind sharing either the image or the story so I could test on my end? You can post it here or email it to..."
  • 2 months ago12/06/21 at 8:18 pm (UTC)
Activity
Annie Kim replied to the discussion Layer not showing in 360 image
"As of right now there is no way to know when the learner has read through all the text in the label. So the marker is considered vis..."
  • 3 months ago11/11/21 at 1:34 am (UTC)
Activity
Annie Kim replied to the discussion Layer not showing in 360 image
"Hi Matt, I think I know what's going on. As you can see from my screen recording, the layer displays as expected when you preview the&nbs..."
  • 3 months ago11/10/21 at 11:57 pm (UTC)
Activity
Annie Kim replied to the discussion Layer not showing in 360 image
"If you want to attach your project, I can also take a look and edit it to make sure it works if that's more helpful!"
  • 3 months ago11/10/21 at 11:04 pm (UTC)
Activity
Annie Kim replied to the discussion Layer not showing in 360 image
"The way it's set up will probably show the layer whenever you click any marker. So all those triggers need the condition where "If 360Ima..."
  • 3 months ago11/10/21 at 11:03 pm (UTC)
Activity
Annie Kim replied to the discussion Layer not showing in 360 image
"Hi Matt, I believe you just need to add the same trigger to all the markers since you don't know which one the learner will click last si..."
  • 3 months ago11/10/21 at 7:15 am (UTC)
Activity
"Hi Luke, Good news! I recreated a simple project like you described and can no longer reproduce the bug in the latest Storyline release t..."
  • 3 months ago10/27/21 at 4:27 pm (UTC)
Activity
"Hi Laurent, Unfortunately there isn't a way to do this currently. However I have a running list of 360° images-related triggers that peop..."
  • 4 months ago10/06/21 at 9:05 pm (UTC)
Activity
"Hi Heather, Tooltips is a feature enhancement on our Feature Roadmap which will display tooltips when learners hover over mark..."
  • 4 months ago10/01/21 at 8:05 pm (UTC)
Activity
"Hi Luke, Unfortunately there's no way around it currently, but I've created a bug report for this so we can investigate!"
  • 4 months ago09/30/21 at 7:54 pm (UTC)
Activity
"Hi David, Correct me if I'm wrong, but it sounds like you want to have a 3D object vs a 360° image. That's not currently supported, but y..."
  • 4 months ago09/29/21 at 6:52 pm (UTC)
Activity
"Hi Jeanette, That feature doesn't exist officially, but I was able to find a hack a couple months ago where I added Atsumi to my 360° ima..."
  • 4 months ago09/29/21 at 6:44 pm (UTC)
Activity
"Hi Michelle, thanks for the feedback! Even though accessibility is still a work in progress, you should be able to tab to the different o..."
  • 4 months ago09/28/21 at 10:16 pm (UTC)
Activity
"I just sent you an email so you can just reply to that with your story!"
  • 4 months ago09/16/21 at 5:46 pm (UTC)
Activity
"Hi Mehdi, Thanks for bringing this to our attention! Are you able to share your .story file so we can investigate the issue? You can atta..."
  • 4 months ago09/15/21 at 9:44 pm (UTC)
Activity
"I was able to view both images on all browsers so not sure what the problem is. I'm going to send you an e-mail with some instructions th..."
  • 5 months ago09/10/21 at 5:19 pm (UTC)
Activity
"Hi Jerry, While you can pinch and zoom on mobile devices, there isn't any zoom functionality specific to 360° images currently. You can s..."
  • 5 months ago09/09/21 at 12:26 am (UTC)
Activity
"Hi Cathy, we aren't aware of any issues with viewing 360° images after publishing to Review. Are you able to share the Review link so I c..."
  • 5 months ago09/08/21 at 9:59 pm (UTC)
Activity
"Hi Sabine, Thanks for bringing this to our attention! That bug is already on our radar so keep an eye out on future releases for a fix.&n..."
  • 5 months ago08/18/21 at 5:58 pm (UTC)
Activity
Annie Kim replied to the discussion 360° Image viewing
"Hi Cristina, Accessibility is currently a work in progress while this feature is in public beta. Currently you can use the arrow keys to ..."
  • 5 months ago08/17/21 at 9:44 pm (UTC)
Activity
"Accessibility is also on the roadmap and is a work in progress while this feature is in public beta, but eventually markers will be fully..."
  • 6 months ago08/12/21 at 4:55 pm (UTC)
Activity
"Hi Chris, there are a couple built-in marker states for unvisited, selected, and hover, but you can't customize it any further at this ti..."
  • 6 months ago08/11/21 at 11:38 pm (UTC)