Ashley Terwilliger-Pollard
Ashley Terwilliger-Pollard Staff
Senior Technical Support Manager at Articulate
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"Hi Lara, The E-Learning Heroes Community is full of demos and examples - and as you mentioned a lot were created and published with ..."
  • 8 months ago05/24/21 at 4:49 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion RESOLVED: Review 360 is unavailable right now (5/13/21)
"We've confirmed that Review 360 is working normally."
  • 9 months ago05/13/21 at 8:32 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion RESOLVED: Review 360 is unavailable right now (5/13/21)
"Hi all! We've shipped a fix for this issue, and Review 360 is performing normally. Our team is monitoring the situation carefully."
  • 9 months ago05/13/21 at 8:22 pm (UTC)
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Ashley Terwilliger-Pollard started a new discussion RESOLVED: Review 360 is unavailable right now (5/13/21)
"Right now, Review 360 is down. Our team is digging into the problem and we’ll keep you posted on our progress. We’re so sorry for the tro..."
  • 9 months ago05/13/21 at 8:00 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Review 360 not working
"Hi Kathy, Right now you won't be able to use Review 360. We're digging into what's gone wrong, and we'll keep you posted on our progress...."
  • 9 months ago05/13/21 at 7:58 pm (UTC)
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"Hi Ken, If you need an earlier version of Storyline 3, please connect with our Support Team! They'll be able to provide you a link t..."
  • 9 months ago04/15/21 at 5:40 pm (UTC)
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Ashley Terwilliger-Pollard started a new discussion Coming Soon to Storyline 3: More Accessibility Features and Enhancements
"Hey Storyline 3 users! We’ve been working hard behind the scenes on some accessibility features and enhancements to empower you to provid..."
  • 10 months ago03/23/21 at 2:25 pm (UTC)
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Ashley Terwilliger-Pollard started a new discussion Storyline 3 users’ ability to publish to Adobe Flash will end 4/13/2021
"As you may already know, Adobe ended its support of Flash on December 31, 2020. That’s why we’ll be removing the ability to publish to Fl..."
  • 10 months ago03/23/21 at 2:05 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Cannot see Illustrations or Pictures in Storyline 360 or Rise.
"Hi Annemijn, This issue is resolved now, so please do let us know if you're still running into trouble! If so, the next step will be to c..."
  • 10 months ago03/16/21 at 2:13 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Final Image Sizes??
"Hi Rachel, It sounds like you're using the latest update of Storyline 360 actually, as we're on version 49 now! As for the sizes your see..."
  • 11 months ago03/11/21 at 7:55 pm (UTC)
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"Hi Paul, No recent updates that I can think of which could have caused this, but I saw you were working with my colleague Eric through th..."
  • 11 months ago03/11/21 at 4:42 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Turn on Debugging
"Hey, Articulate User! Once you've got a debug log that can be shared with your LMS team to decipher or our Support Team are als..."
  • 11 months ago03/11/21 at 4:34 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Update your web pages
"Hi David, Thanks for bringing this one to our attention, and appreciate Philip and Matthew sharing their thoughts as well. This is certai..."
  • 11 months ago03/11/21 at 4:10 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Font size why does it change on its own?
"Hi Dawn, This discussion is quite a bit older - even pre-Articulate 360 - so although the symptoms may be similar, I think the caus..."
  • 11 months ago03/11/21 at 4:00 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Swipe Restriction Does Not Work on Safari
"Hi Sophia, The issue is currently under investigation with our team, and once that completes we'll know more about the next steps. ..."
  • 11 months ago03/11/21 at 3:55 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Storyline 360 versus Published version is different
"Hi Sheila, Apologies for the delay here! The best way to troubleshoot this would be for us to take a look at your Storyline 360 cou..."
  • 11 months ago03/11/21 at 3:40 pm (UTC)
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"Hi Sasha, We're currently working on a 360 degree image feature that may meet your VR needs as it'll allow authors to create immers..."
  • 11 months ago03/11/21 at 3:32 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Best way to display a PDF
"Hi Tony, Thanks for sharing those details - and I can see how this behavior is causing some confusion! I'd like to investigate a bi..."
  • 11 months ago03/11/21 at 3:06 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Sliders - Surface Pro
"Hi Jay, Looks like I also responded to your request over here! Not to worry - both discussions are tagged for an update once we have..."
  • 11 months ago03/11/21 at 2:50 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Storyline SCORM - restart resets SCORM to incomplete
"Hi Amy, It's often a feature within the learning management systems (LMSs) as most consider a course to be in review mode after meeting t..."
  • 11 months ago03/11/21 at 2:44 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Mobile Interaction Problems on Microsoft Surface Pro Tablet
"Hi, Jay! Thanks for reaching out here. I took a look at John's case and saw that him and Rona identified it as a possible bug where..."
  • 11 months ago03/11/21 at 2:34 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion FedRAMP approval for Articulate 360
"Hi Jason, We have our 3-year ATO and are currently within the FedRAMP certification process. Our Sales team is happy to answer any furthe..."
  • 11 months ago03/01/21 at 10:31 pm (UTC)
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Ashley Terwilliger-Pollard started a new discussion Storyline 360 users’ ability to publish to Adobe Flash will end 3/23/2021
"Adobe ended its support of Flash on December 31, 2020. That’s why we’ll be removing the ability to publish to Flash from Storyline 3..."
  • 11 months ago02/24/21 at 1:54 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Storyline 360 freezing?
"Hi Eric, I'll take a look at your case, and have someone reach out ASAP! Apologies for the delay, it appears there was a misassignment on..."
  • 11 months ago02/15/21 at 9:49 pm (UTC)
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Ashley Terwilliger-Pollard replied to the discussion Inserting 360 degree images into StoryLine 360
"Hi Jessica, This feature is in beta, and our initial ship date shifted after feedback from our beta users! Apologies for any delay ..."
  • 11 months ago02/15/21 at 8:19 pm (UTC)