Ashley Terwilliger
Ashley Terwilliger Staff
Senior Technical Support Manager at Articulate
Activity
Ashley Terwilliger replied to the discussion FedRAMP approval for Articulate 360
"Hi Jason, We have our 3-year ATO and are currently within the FedRAMP certification process. Our Sales team is happy to answer any furthe..."
  • 4 days ago03/01/21 at 10:31 pm (UTC)
Activity
"Adobe ended its support of Flash on December 31, 2020. That’s why we’ll be removing the ability to publish to Flash from Storyline 3..."
  • 9 days ago02/24/21 at 1:54 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Storyline 360 freezing?
"Hi Eric, I'll take a look at your case, and have someone reach out ASAP! Apologies for the delay, it appears there was a misassignment on..."
  • 18 days ago02/15/21 at 9:49 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Inserting 360 degree images into StoryLine 360
"Hi Jessica, This feature is in beta, and our initial ship date shifted after feedback from our beta users! Apologies for any delay ..."
  • 18 days ago02/15/21 at 8:19 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Text styles and templates
"So glad to hear that, Jennifer! I'll be certain to let Lauren know. Enjoy your weekend!"
  • 21 days ago02/12/21 at 9:44 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Articulate review for teams
"Hi Pamela, If your email is the Articulate ID used to author the course, you can update those notifications as shown in this article..."
  • 21 days ago02/12/21 at 9:41 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Articulate 360 Review Link - Does is expire?
"Hi Michael, Your Rise 360 courses and Review 360 projects will remain on our servers for at least six months after your paid subscr..."
  • 21 days ago02/12/21 at 9:37 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Storyline 360 freezing?
"Hi Eric, Uh oh! I don't see a case under the email you're using here within the Community. Did you see the prompt after the case submissi..."
  • 21 days ago02/12/21 at 9:27 pm (UTC)
Activity
"Hi Steve, Feel free to post here, and our Customer Happiness team who responds in the E-Learning Heroes Community can always share w..."
  • 21 days ago02/12/21 at 4:58 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Storyline 360 freezing?
"Hey, Sarah! It looks like you're not receiving the emails from our Support team. Not to worry - I've asked my colleague Mike to give you ..."
  • 21 days ago02/12/21 at 4:42 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Quizmaker 09
"Hi JE, You'll still need to have Quizmaker 09 installed to be able to import those directly into Storyline 3. Do you still have it instal..."
  • 22 days ago02/11/21 at 7:23 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Free Storyline file: pre-built, user-defined timer
"Hi Nadine, It looks like you've enabled the quiz timer on your results slide! Not to worry, if you're looking to disable it you can follo..."
  • 22 days ago02/11/21 at 6:54 pm (UTC)
Activity
"Hey, Stan! We'd love to take a look at your Powerpoint ( .ppt file) and your Storyline file ( .story). You can upload those here in ..."
  • 22 days ago02/11/21 at 6:44 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Can't Previw Scenes / Slides
"Hi Joana, Uh oh! Sorry for the trouble you've run into (and the delay here!) but I saw you reached out to our Support team. Rona sent you..."
  • 22 days ago02/11/21 at 6:42 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Multiple 360 accounts
"Hey, Kris! Great question - they can invite you to their team with your existing Articulate ID, as long as you don't currently..."
  • 22 days ago02/11/21 at 6:37 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion How to get results from a question bank
"Hi Ellen, It sounds like you worked with your own support team, but if you need our Support Team to take a look we're happy to!..."
  • 22 days ago02/11/21 at 6:34 pm (UTC)
Activity
"Hi Caddi, Do keep us posted if you're still having trouble after the repair. Our Support Team is standing by too - and they're ..."
  • 22 days ago02/11/21 at 6:31 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Articulate 360 keeps hanging - please help
"Hi Jared, I saw my colleague, Darwin, reached out last week. Can you check your junk/spam folder for anything from Support@articulate.com..."
  • 25 days ago02/08/21 at 6:42 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Subscribe to E-Learning Heroes email
"Hey, Amy! Are you looking to subscribe to the responses for E-Learning Heroes Discussions or another one of our emails like th..."
  • 1 month ago02/02/21 at 9:49 pm (UTC)
Activity
"Hi Lynda, Apologies that you ran into trouble and I'm glad you reached out to our Support Team last week! Looks like Lejan was ..."
  • 1 month ago02/02/21 at 9:43 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion error message - how to resolve this
"Hi Juan, It sounds like you're stuck in quite the pickle here! This discussion is quite a bit older, so I'm not certain if Rita is ..."
  • 1 month ago01/26/21 at 9:47 pm (UTC)
Activity
"Hi Phil, The best way is to look at upgrading to Articulate 360, as you'll be able to publish those Presenter '09 courses using Presenter..."
  • 1 month ago01/26/21 at 9:38 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Publishing
"Hi Fred, What authoring tool are you using to create your content, and how are you publishing? The answers to those questions will point ..."
  • 1 month ago01/26/21 at 9:33 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Articulate Storyline not working
"Hi Melanie, I looked into all the cases for the folks in this earlier discussion and sadly we didn't hear back from them! Hopefully..."
  • 1 month ago01/26/21 at 9:29 pm (UTC)
Activity
Ashley Terwilliger replied to the discussion Trying again....Intro to Storyline 360 ?
"Hi Peggy, Looks like you still haven't found what you need - so I'll ask around our team to see if anyone has anything similar and will l..."
  • 1 month ago01/26/21 at 9:22 pm (UTC)