Ashley Terwilliger
Ashley Terwilliger Staff
Senior Technical Support Manager at Articulate
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  • Saratoga Springs, NY
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Ashley Terwilliger replied to the discussion Can't Save Storyline Project
"Hi Fred, I see you're working with Anna too, and she's asked for you to pull some diagnostic logs. That'll help our team determine exactl..."
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Ashley Terwilliger replied to the discussion StoryLine Softaware Log In issue
"Hi Adrianna, I'm sorry we missed you on Friday, our team was off-site at a skills-building retreat! For urgent help you can always connec..."
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Ashley Terwilliger replied to the discussion Yet again...
"Hi all, Sorry for all the trouble you've run into with Engage 360 and importing into Storyline. Our team was able to fix ..."
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Ashley Terwilliger replied to the discussion Enage 360 Project Won't Import Into Storyline 360
"Hi all, Sorry for all the trouble you've run into with Engage 360 and importing into Storyline. Our team was able to fix t..."
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"Hi Dana and Tilottama, Thanks for your patience while our team worked on a hotfix for Studio 360 that fixes a couple of issues..."
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Ashley Terwilliger replied to the discussion Publish Engage to Word
"Hi Emily, Thanks for your patience while our team worked on a hotfix for Studio 360 that fixes a couple of issues where Engage inter..."
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"Thanks, Stefanie for working with Lianne on this one. It looks like it may be a different with how Success Factors is displaying things, ..."
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"Hi Martin, I know you were working on this earlier in the year with Joshua, but it looks like his last email to you went unanswered. I ca..."
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Ashley Terwilliger replied to the discussion Words become misspelled when viewed on tablet
"Hi Steve, A long delay here, but I found this discussion while reviewing some closed Storyline 360 bugs! I wanted to let you know that th..."
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Ashley Terwilliger replied to the discussion next button delayed
""The Oz Heroes" 💚that! Glad you found the help needed, Jane! Our Support team also works 24/7, so we've got you covered there..."
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"Thanks, Kelly for sharing that! And glad to hear you're back up and running."
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Ashley Terwilliger replied to the discussion Review content after trial ends
"Hi Jordan, When your trial or subscription ends, you won't be able to manage your Review 360 content items after, but we'll keep your onl..."
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Ashley Terwilliger replied to the discussion story line3 publish
"Hi Biba, When you published your content to CD and put it on the USB drive to share with another computer, what trouble are you running i..."
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"Hi Dawn, When you add additional triggers to a drag and drop that'll overwrite the built-in functionality of the drag and drop for things..."
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"Thanks, all. I know we've had a method outlined here for some time on how folks could set up their own invalid answer layer or preve..."
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Ashley Terwilliger replied to the discussion SL course size limit
"Hi Bill, I'd also suggest you look at where you're working on those files, and that they're local project files as detailed here. That is..."
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Ashley Terwilliger replied to the discussion Second review and comments
"Hi Hayley, Great question - the comments will remain on the version and location where it was initially added and won't transfer over to ..."
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"Thanks, David for adding your voice here. We'll let folks know if this is changed within Storyline 360 by updating forum discussions like..."
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Ashley Terwilliger replied to the discussion Feedback Master Does Not Work
"Hi Alan, I'm sorry that you're still running into trouble, but we're here to help! The issue that Katie and Lauren mentioned being fixed ..."
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Ashley Terwilliger replied to the discussion Forwarding Articulate Slide
"Hi Zahra, Happy to provide detailed written steps here! Once you add the video in you'll want to do the following: Click on the Video To..."
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Ashley Terwilliger replied to the discussion Cutting for Screencast Videos?
"Thanks, Lin. I'll be sure to pass that along. "
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Ashley Terwilliger replied to the discussion Engage PLayer
"Thanks, Cali for passing along that recommendation! You're not the first to share a similar thought, but this idea has yet to make it to ..."
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Ashley Terwilliger replied to the discussion trigger to change state back
"Hi MeShell, If you're having trouble with the state of your objects and you're using triggers, it would help to have folks in the communi..."
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Ashley Terwilliger replied to the discussion quizzing
"Hi Tiffany, That retry button is specific to inside Storyline, and will remain on that results slide if they were to revisit that slide l..."
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Ashley Terwilliger replied to the discussion New Content Library Photos usage rights.
"Hi Justyna, Using an image of the course on the site where the learners will access the course falls within acceptable use, so you'll be ..."