Ashley Terwilliger
Ashley Terwilliger Staff
Senior Technical Support Manager at Articulate
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  • Saratoga Springs, NY
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Ashley Terwilliger replied to the discussion Story.html file won't load when output for LMS
"Hi again, A quick update for you as well regarding the upcoming June 2020 update for Storyline 360, as we’ll add a new launch file to Tin..."
  • 1 day ago06/04/20 at 6:24 pm (UTC)
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Ashley Terwilliger replied to the discussion No content shows when I publish using TinCan API
"Hi all, Good news! In the upcoming June 2020 update for Storyline 360, we’ll add a new launch file to Tin Can API (xAPI) courses so you c..."
  • 1 day ago06/04/20 at 6:22 pm (UTC)
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"Hi all, Good news! In the upcoming June 2020 update for Storyline 360, we’ll add a new launch file to Tin Can API (xAPI) courses so you c..."
  • 1 day ago06/04/20 at 6:22 pm (UTC)
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Ashley Terwilliger replied to the discussion Articulate Review Issues?
"Hi Edwin, It sound like you're having trouble importing a Storyline 360 course with a PDF embedded into Rise 360? If so, I'd ..."
  • 5 days ago06/01/20 at 9:19 pm (UTC)
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Ashley Terwilliger replied to the discussion Recent accessibility improvements in Storyline 360
"Hi Tara, Not a stupid question at all - I'm glad you asked! I would always recommend testing your course in the environment your le..."
  • 5 days ago06/01/20 at 9:11 pm (UTC)
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Ashley Terwilliger replied to the discussion No attempt or completion record on Chrome or Edge
"Thanks, Al for that update. Please do keep us posted with the solution you determine as it may help others in the community! "
  • 5 days ago06/01/20 at 9:03 pm (UTC)
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Ashley Terwilliger replied to the discussion Storyline shuts down
"Hi Martin, Thanks for connecting with our Support Team as well! I saw from your conversation with Matthew that you reverted to ..."
  • 5 days ago06/01/20 at 8:53 pm (UTC)
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"Hi Heinee, I'm sorry to hear you ran into an issue with file corruption! This discussion shares a couple of helpful tips to prevent it in..."
  • 5 days ago06/01/20 at 8:45 pm (UTC)
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"Hi Jacob, I'm sorry you've run into the same trouble - but if it's a recent issue it's likely an update on Parallels, Windows, or Articul..."
  • 9 days ago05/28/20 at 5:33 pm (UTC)
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Ashley Terwilliger replied to the discussion Pause media vs. Pause Timeline
"So glad to hear it's helped you, Melissa. And if you ever do need to ask the ELH Community and staff are here to help. Also, keep in mind..."
  • 11 days ago05/26/20 at 4:22 pm (UTC)
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"Hi James, I heard from our engineers you were also able to share the diagnostic logs, which confirmed a sign out every 30 days exactly (a..."
  • 11 days ago05/26/20 at 2:50 pm (UTC)
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Ashley Terwilliger replied to the discussion 360 UPGRADE FAILURE
"Hi Mick, I'm sorry to hear you're still stuck on this issue - I saw Lauren asked some of our Senior Technical Support Engineers to connec..."
  • 15 days ago05/22/20 at 6:35 pm (UTC)
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Ashley Terwilliger replied to the discussion PDF 404 - SF LMS
"Another common cause of odd behavior, Lucy! Glad you narrowed it down. In the future, keep the best practices describ..."
  • 15 days ago05/22/20 at 6:30 pm (UTC)
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Ashley Terwilliger replied to the discussion More characters?
"Hi Whitney, Our team is regularly adding new characters to Content Library 360 - and you'll see all the additions noted as a part o..."
  • 15 days ago05/22/20 at 6:29 pm (UTC)
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Ashley Terwilliger replied to the discussion Timeline preview not working in layer
"Glad you found a way around it Francesco, and we'll also keep you posted on that bug Ren mentioned! "
  • 15 days ago05/22/20 at 5:30 pm (UTC)
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"Hi Carriann, I don't know much about Adobe Connect - but since you're using Articulate 360 you're not limited to just Presenter! I'd sugg..."
  • 15 days ago05/22/20 at 5:13 pm (UTC)
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Ashley Terwilliger replied to the discussion Canadian Federally Regulated Users
"Hi Jason, While you wait to hear from other Canadian users, I wanted to share the accessibility details for Storyline 360 and Rise 360.&n..."
  • 16 days ago05/21/20 at 6:31 pm (UTC)
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Ashley Terwilliger replied to the discussion Corrupt Data, unable to save.
"Hi Alison, We don't want you to spend hours troubleshooting a problem alone either - that's why our team is always here to help! You..."
  • 16 days ago05/21/20 at 2:03 pm (UTC)
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"Hi Richard, The issue with Rise embed is limited to using the Share link to embed your Rise content within an iFrame. For examp..."
  • 16 days ago05/21/20 at 2:00 pm (UTC)
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"Hi Tim, We also documented this here: HTML5 Scrolling Panels Have Unexpected Blank Spaces in Internet Explorer and Microsoft Edge.&n..."
  • 16 days ago05/21/20 at 1:26 pm (UTC)
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Ashley Terwilliger replied to the discussion Storyline 360 - crashing
"Hi Saad, I'm glad the file is opening for your colleagues, as that points to an issue on the computer you're using and your file is not l..."
  • 16 days ago05/21/20 at 1:08 pm (UTC)
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Ashley Terwilliger replied to the discussion Can't access Articulate
"Hi Scott, I'd be happy to help - and I see you also connected with my colleague, Amlan too! Were you able to work through the sugge..."
  • 16 days ago05/21/20 at 1:00 pm (UTC)
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Ashley Terwilliger replied to the discussion Storyline Shutting Down On Me
"Hey, Ted! I am sorry you're still running into trouble, and we never want you to spend hours troubleshooting a problem alone - that..."
  • 16 days ago05/21/20 at 12:24 pm (UTC)
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"Hi James, I'm sorry you've continued to have trouble logging in to access your trial of Articulate 360. The post here caught the eye of o..."
  • 18 days ago05/19/20 at 5:16 pm (UTC)
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Ashley Terwilliger replied to the discussion Children Characters in Storyline?
"Hi Jacqueline, Thanks for taking the time to reach out here and in a few other discussions that asked for a similar feature. ..."
  • 18 days ago05/19/20 at 4:13 pm (UTC)