"Hi Calvin, I never removed the JSON file, or tried anything else to fix it. All I did was report the error message to our LMS help des..."

"Hi Ashley, Sorry for not responding sooner. I reported the error message to our LMS provider (SumTotal), and they were able to correct..."

"Hi Calvin, I reported the problem to our LMS provider (SumTotal), and they were able to correct the issue. Best regards, BC"

"Hi Ashley, Thank you for reaching out to me. I contacted Sally, and she shared with me the Articulate response and how she resolved it..."

"Sally, what LMS are you using?  We are using SumTotal, and I got the same message as you.  I uploaded and validated the same course to SC..."

"Thank you Ashraf, I see how this works, and it will work.  You created new layers in the Feedback Master, which can be customized slide-b..."

"Thank you Ashraf, The slide layers show only the two text boxes ("Incorrect" and the feedback below) and the "Continue" button.  There i..."

"Thanks again folks!  I'm confident some of our students WILL be using mobile devices, so we have to keep the HTML5.   And nobody asked, ..."

"Thank you Mike and Ashley!  We have it fixed now.   The Flash pop-up menu did not appear in Firefox, but it does appear in IE and Chrome..."

"Thanks again Mike.  The URL does not show any .html, just a long string generated by our LMS that has an .aspx in it.  "

"Thank you Ashley for your suggestions.  One of our clients alerted us to this issue when he took the course through our LMS, and I invest..."

"Thank you Mike B. for your suggestion.  Flash is definitely installed on my computer; I confirmed it in Chrome.  I couldn't find Shockwav..."