Chip Ritter
Chip Ritter Staff
Sr. Customer Success Manager at Articulate
  • About

    Chip Ritter Staff

    When not working you can find me skiing, hiking or bike riding with my family. I sing, with my wife in our local symphony choir and we love to cook.
  • Bozeman, Montana
  • Contact Me
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Chip Ritter replied to the discussion question on individual vs. teams plans for Articulate 360
"Hi Mary, Thanks for reaching out about this. I'm sorry about any misunderstanding or miscommunication about the differences between ..."
  • over 3 years ago07/24/20 at 10:39 pm (UTC)
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Chip Ritter replied to the discussion Account Past Due on Payment - how long do I have?
"Hi Rebecca, Thank you for reaching out to us about your Articulate 360 subscription at this difficult time. Please accept my condolences ..."
  • 5 years ago01/31/19 at 8:37 pm (UTC)
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Chip Ritter replied to the discussion Fuzzy text and images SL360 in Chrome
"Hi, Mandi! My name is Chip Ritter and I'm a Customer Success Manager here at Articulate. I'm sorry for the frustration this has caused. I..."
  • 6 years ago04/05/18 at 9:12 pm (UTC)
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Chip Ritter replied to the discussion How to start with Articulate?
"Hi Rachna! First, congratulations on taking the first steps to becoming an Instructional Designer! I know you'll find E-Learning Heroes a..."
  • almost 7 years ago05/26/17 at 3:49 pm (UTC)
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Chip Ritter replied to the discussion Ineractive video and mobile responsiveness
"I'm confident you could reproduce a lot of that using Storyline 360. It's a matter of applying the techniques needed. Since the basis of ..."
  • 7 years ago03/15/17 at 2:04 pm (UTC)
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Chip Ritter replied to the discussion Ineractive video and mobile responsiveness
"Hi Mario! Thanks for your post! Based on what you've described I'd recommend Articulate 360 and, specifically Storyline 360. There are se..."
  • 7 years ago03/14/17 at 2:56 pm (UTC)
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Chip Ritter replied to the discussion Articulate 360
"Hi Lawrence! Just wanted to give you a heads up that responding via email includes your signature here in ELH. You are welcome to visit t..."
  • 7 years ago02/28/17 at 3:57 pm (UTC)
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Chip Ritter replied to the discussion HeroLand- an adventure built within Storyline (and only storyline)
"Hi Paula, I don't play a lot of video games either so no worries. If you're at the very beginning, look for the red button at the bottom ..."
  • over 7 years ago11/04/16 at 8:52 pm (UTC)
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Chip Ritter replied to the discussion HeroLand- an adventure built within Storyline (and only storyline)
"That was fantastic! Thank you for sharing Heroland! Incredible work!"
  • over 7 years ago11/03/16 at 5:18 pm (UTC)
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Chip Ritter replied to the discussion Wondering
"You're very welcome! I'm glad it helps. I'm so glad to hear you're loving Storyline 2! See you at DevLearn!"
  • over 7 years ago10/24/16 at 4:16 pm (UTC)
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Chip Ritter replied to the discussion Flash & HTML5
"Hi, Casey. Thanks for your post. If you published your courses without checking the box for HTML5 support, it very well might. I'm not 10..."
  • over 7 years ago10/24/16 at 2:41 pm (UTC)
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Chip Ritter replied to the discussion Error: "Exception during Import Powerpoint" - Out of memory.
"Hi, Steve. Thanks for your post. I can see you submitted a case and got a response from our support team already. I hope those solutions ..."
  • over 7 years ago10/24/16 at 2:12 pm (UTC)
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Chip Ritter replied to the discussion Drag & Drop corrupts slide navigation & display
"Hi, Beren. Thanks for your post. Hopefully some of our Community members can chime in here with some insight. However, it sounds like it ..."
  • over 7 years ago10/24/16 at 2:06 pm (UTC)
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Chip Ritter replied to the discussion Wondering
"Hi Sylvia, Thanks for your post. I can't speak to running Articulate Storyline 2 on a machine with those specs, but I can provide you a ..."
  • over 7 years ago10/24/16 at 1:51 pm (UTC)
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Chip Ritter replied to the discussion How to Cook a Turkey in Articulate Storyline
"Fantastic example, Tim! Have a Happy Thanksgiving!"
  • over 8 years ago11/25/15 at 8:13 pm (UTC)
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Chip Ritter replied to the discussion Are you attending DevLearn 2015?
"I'll be there as well! Can't wait to meet everyone!"
  • over 8 years ago09/28/15 at 2:56 pm (UTC)
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Chip Ritter replied to the discussion Quiz Question, user to skip if wants to
"Oh, I like that a lot! Nice suggestion, Bob!"
  • over 8 years ago08/03/15 at 8:53 pm (UTC)
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Chip Ritter replied to the discussion Quiz Question, user to skip if wants to
"Hi, Sarah! Thanks for your post.  Graded questions can't be skipped but you can allow the learner multiple tries for a question before m..."
  • over 8 years ago07/31/15 at 10:25 pm (UTC)
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Chip Ritter replied to the discussion Recent Update - Trial Mode?
"Hi Anthony, No, it doesn't. The projects you started and saved and/or the projects you've published will remain saved even if downloaded..."
  • over 8 years ago07/27/15 at 8:58 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Thanks for the follow up question. We always support one full version back. You can count on Storyline 1 being fully supported until Stor..."
  • over 9 years ago11/05/14 at 1:49 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Hi, Suryah! Thanks for your question. Yes, you can still purchase Storyline 1. Please contact us on the Success Team for purchasing instr..."
  • over 9 years ago11/03/14 at 3:44 pm (UTC)
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Chip Ritter replied to the discussion Exporting Screen Recording
"Hi Maggie! Welcome to Heroes! Take a look at this tutorial on exporting screen recordings out of Storyline. I hope that helps."
  • over 10 years ago09/13/13 at 9:35 am (UTC)
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Chip Ritter replied to the discussion Publishto web: How to know which file is the intro frame?
"Yes, Laurene! That is important! I'm glad you're all squared away. Let us know if we can help you further."
  • over 10 years ago09/04/13 at 10:21 am (UTC)
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Chip Ritter replied to the discussion Publishto web: How to know which file is the intro frame?
"Hi Laurene, Thanks for your post and welcome to Heroes! When you publish for the web out of Storyline you'll upload the entire published ..."
  • over 10 years ago09/04/13 at 9:01 am (UTC)
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Chip Ritter replied to the discussion Turn on Search tab in Storyline
"Hi Valerie! Thanks for posting a welcome to E-Learning Heroes. The search field can be activated by clicking on the Player button under t..."
  • over 10 years ago08/19/13 at 11:02 am (UTC)