"Thanks Phil, that's very helpful. I've passed this along to our IT team and ask them to look into it."

"Hi Ashley Thanks for your help, this is in progress with support. Damien"

"Hi all, My colleague andI are experiencing the same issue and it is affecting every project. Our IT team have tried a repair, reinstall ..."

"Yeah it was surprising. Thanks but I'm afraid that doesn't work. I've tried it and the video still resumes where it left off."

"Thanks Emily, I've done that many times and it's not working - that's the problem. I'll open a support case as you've suggested."

"Yes it is in the Program Files folder."

"Hi Emily I did this and also re-installed SL1 but neither have resolved this. Have you any other suggestions? Thanks"

"Hi Emily, Thanks for coming back to me on this. I've tried that and unfortunately it does not work. When i navigate to Storyline and sel..."

"Hi,   I'm having the same issue. I can get around this by opening storyine and then dragging the file to the application. However when ..."