Debbie H
Debbie H
Technical Writer at Sage Alchemex
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"Update from Articulate Support: "The issue has been reported to our QA team for investigation. We certainly hope a solution is found soo..."
  • over 5 years ago08/11/16 at 11:41 am (UTC)
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"It said it was submitted but I didn't receive a case number, so I sent a follow up email and got this case no: Articulate Case # 00870189..."
  • over 5 years ago08/10/16 at 1:29 pm (UTC)
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"Thanks Wendy. I've submitted a support case."
  • over 5 years ago08/10/16 at 8:10 am (UTC)
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"Thanks Wendy. See attached. I've recreated it on your story. Mine is rather large."
  • over 5 years ago08/10/16 at 7:52 am (UTC)
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"Thanks Wendy. Yours is what I am trying to achieve. Instead of using a button, use a picture. When I click the picture, the character mov..."
  • over 5 years ago08/10/16 at 7:45 am (UTC)
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"It seems this is only happening when a Storyline 2 course shows as completed. Is there any reason Storyline wouldn't allow you to access ..."
  • over 6 years ago05/04/15 at 3:14 pm (UTC)
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Debbie H replied to the discussion Video compression in Storyline 2
"The answer was that it was an upgraded course. I created a new course with the same video and the option wasn't greyed out."
  • over 6 years ago05/04/15 at 2:55 pm (UTC)
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Debbie H replied to the discussion Video compression in Storyline 2
"Hi Leslie. My video is .mp4 created using Camtasia encoded with h.264 codec and I tried using base and main compression profiles but it'..."
  • over 6 years ago04/22/15 at 10:07 am (UTC)
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"Hi Helen - I have tried your solution but it doesn't seem to work, so I wanted to check the story file. I tried downloading your attachme..."
  • 7 years ago11/14/14 at 7:55 am (UTC)
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"I didn't update it but I checked the settings there and it's on English US. Odd thing is, it's happening if I start a new Storyline proje..."
  • over 7 years ago08/26/14 at 10:27 pm (UTC)
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"Thanks Nick. I'm beginning to think it might be related to slow bandwidth. Tests from certain locations are fine, but not where the lines..."
  • over 7 years ago06/26/14 at 5:49 am (UTC)
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Debbie H replied to the discussion Jump to URL
"Hi Ashley - Yes, the computers where it doesn't work have the latest IE and Chrome version as well as flash player.  There doesn't seem t..."
  • over 7 years ago03/20/14 at 10:08 am (UTC)
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Debbie H replied to the discussion Jump to URL
"A jump to URL trigger. "
  • over 7 years ago03/20/14 at 12:47 am (UTC)
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Debbie H replied to the discussion Jump to URL
"Thanks Simon, I did try playing with pop-up settings but it doesn't seem to see a new window as a pop-up anyway."
  • over 7 years ago03/19/14 at 4:34 am (UTC)
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"I have a support case open because Storyline can't seem to handle my course within one project so I have split it into two.  I am now try..."
  • over 7 years ago03/10/14 at 7:51 am (UTC)
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"Anybody?"
  • over 7 years ago03/10/14 at 7:32 am (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Thanks Phil. I just made my company spend all this money on Storyline, to now go back and ask them for more on another app is not going t..."
  • over 7 years ago03/09/14 at 11:50 pm (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Hi Phil - Yes, I have tried that and same result. It's fine to import the first 400 slides and then publish but adding the rest of the sl..."
  • over 7 years ago03/09/14 at 5:44 am (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Hi Phil - The software simulation exercises is what makes the slide numbers high. I have one in try mode and one in view mode for each ex..."
  • over 7 years ago03/08/14 at 11:26 am (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Hi Ashley - The import of slides didn't work so I reverted to a backup which does publish.  I created a new section in a separate .story ..."
  • over 7 years ago03/08/14 at 9:59 am (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Thanks Phil. I have contacted support for some help. Busy importing my slides into a new project to see if that will work. Really hope it..."
  • over 7 years ago03/07/14 at 3:08 am (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Now can't open my project.  It shows 0 scenes."
  • over 7 years ago03/07/14 at 2:21 am (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Published to C: with no difference. Reset my menu and logo, also tried a repair and a windows 7 repair from this support doc as well. ht..."
  • over 7 years ago03/07/14 at 2:15 am (UTC)
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Debbie H replied to the discussion Storyline won't publish
"Thanks Phil.  I am publishing local.  There are no special characters.  I have published the same project previously without any hassles...."
  • over 7 years ago03/07/14 at 12:03 am (UTC)
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Debbie H replied to the discussion Looking for LMS
"Does Articulate Online support an online shopping cart so learners can view the course content and then buy the course online to access it?"
  • almost 8 years ago02/07/14 at 10:49 am (UTC)