Ellen Kupp
Ellen Kupp
Kabisa International, Inc.
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Ellen Kupp started a new discussion Storyline videos playing all at once in Rise lessons
"I've built a course on Rise that includes lessons, inside of which have multiple Storyline animated videos with audio. When I open the le..."
  • over 1 year ago05/14/21 at 5:18 pm (UTC)
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Ellen Kupp replied to the discussion Opening an old Storyline file
"Thanks for trying, Steve. I'll reach out to support."
  • over 1 year ago01/28/21 at 6:57 pm (UTC)
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Ellen Kupp started a new discussion Opening an old Storyline file
"I've had a client come back to me to update a course I worked on in 2013. I can't open the file -- I get a message saying that either the..."
  • over 1 year ago01/28/21 at 4:43 pm (UTC)
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Ellen Kupp started a new discussion Base layer won't dim in published version
"Hi there ... I've built a slide with a number of layers and I've ticked the box in the Slide Layers section to dim the background on the ..."
  • 2 years ago07/18/20 at 9:40 pm (UTC)
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"Yesterday we discovered that it is a likely software update issue. If you go back to the January update and run SL from there, the video ..."
  • over 2 years ago04/29/20 at 4:49 pm (UTC)
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"Hi Heinee ... it appears that it was a software bug. I went back to a January version of Storyline and was able to render my videos witho..."
  • over 2 years ago04/29/20 at 11:49 am (UTC)
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"Hi Vincent and Heinee ... I've been working with Angelo Cruz on this issue and haven't found a solution yet. The case # is 02243604 if yo..."
  • over 2 years ago04/28/20 at 3:53 pm (UTC)
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"I am working on a Mac using Parallels and have moved all the files onto the local drive. thanks for your help!!"
  • over 2 years ago04/20/20 at 5:20 pm (UTC)
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Ellen Kupp started a new discussion Glitches when publishing to video from Storyline
"Hi there ... here's my problem. I'm trying to publish to video from Storyline and am experiencing flashes or glitches during animations. ..."
  • over 2 years ago04/17/20 at 7:32 pm (UTC)
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Ellen Kupp started a new discussion Glitches when publishing to video from Storyline
"Hi there ... here's my problem. I'm trying to publish to video from Storyline and am experiencing flashes or glitches during animations. ..."
  • over 2 years ago04/17/20 at 4:22 pm (UTC)
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"Hi Alyssa ... the title in the player is listed as noted, however I have not ticked the box for it to display in the player. It displays ..."
  • over 2 years ago01/16/20 at 3:51 pm (UTC)
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"When I upload a Storyline file into Rise, the file title shows up in the top left-hand corner (see screen shot attached). I didn't realis..."
  • over 2 years ago01/16/20 at 1:44 pm (UTC)
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"Here they are. Thanks "
  • almost 3 years ago12/16/19 at 3:59 pm (UTC)
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"Hi Crystal … I’m using Chrome … does Rise display differently on different browsers? Ellen Ericson Kupp, Senior Partner Kabisa Internat..."
  • almost 3 years ago12/16/19 at 2:08 pm (UTC)
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"I'm just running into this problem. I'm using Chrome and the line spacing is disappearing both in the accordian and tabs functions."
  • almost 3 years ago12/14/19 at 5:48 pm (UTC)
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"I'm just running into this problem. I'm using Chrome and the line spacing is disappearing both in the accordian and tabs functions."
  • almost 3 years ago12/14/19 at 5:48 pm (UTC)
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"Was there a resolution to this problem? I'm seeing this now with the accordian and tabs options. "
  • almost 3 years ago12/14/19 at 5:43 pm (UTC)
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Ellen Kupp started a new discussion Rise not opening in Chrome
"Hi there ... can't seem to open Rise in my Chrome browser all of a sudden. It spins and quits, spins and quits, on and on. Rise opens in ..."
  • over 3 years ago01/07/19 at 3:03 pm (UTC)
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"Hi Christy ... thanks so much. I tried all of those things, to no avail. I have put in a support ticket. I did learn how to find my temp ..."
  • almost 4 years ago10/17/18 at 7:34 pm (UTC)
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Ellen Kupp started a new discussion Random photos disappearing in Storyline
"For some reason that I cannot determine, random photos in multiple storyline files that I've checked are disappearing. They show up in th..."
  • almost 4 years ago10/17/18 at 6:07 pm (UTC)
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Ellen Kupp replied to the discussion Corrupted Data
"Hi Leslie ... I am working off my C:Drive ... using Parallels on a Mac. The other stuff on Parallels is working fine. I did reinstall the..."
  • 4 years ago07/19/18 at 5:47 pm (UTC)
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Ellen Kupp commented on the e‑learning example Storyline: Successful Role Play Management
"I'd love to know how you got it to "View in Full Window""
  • 4 years ago07/17/18 at 10:53 pm (UTC)
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Ellen Kupp replied to the discussion Corrupted Data
"Hi again ... just getting back to this. I opened the new file and tried to work on it and it is indicating that it is corrupted again. An..."
  • 4 years ago07/17/18 at 8:35 pm (UTC)
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"Hi Ashley ... just checking back to see if there's any additional information on the screenshot issue with Storyline in Rise."
  • 4 years ago07/17/18 at 4:19 pm (UTC)
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Ellen Kupp replied to the discussion Corrupted Data
"Oh! Thanks, Leslie. I imported the slides into a new file and made some changes and it's saving properly. Grateful indeed!"
  • 4 years ago07/11/18 at 3:01 pm (UTC)