Emily Ruby
Emily Ruby
Senior Technical Support Engineer
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Emily Ruby replied to the discussion Storyline 2 serial number
"Hi Everyone,  I just wanted to clarify here that we are not able to deactivate any machines from our end. Sometimes we can make exceptio..."
  • over 2 years ago01/30/18 at 9:25 pm (UTC)
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Emily Ruby replied to the discussion Storyline 2 serial number
"Hi Emalyn! I am sorry if you are still having issues. Did you receive the email I sent this morning? If not please reply back to the cas..."
  • over 2 years ago01/30/18 at 7:57 pm (UTC)
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Emily Ruby replied to the discussion SL 360 v 3.12.14533.0 Slowdown Problem
"Hi All! We really want to get to the bottom of this issue for everyone. We have received support cases from a few of you, and I wanted t..."
  • over 2 years ago01/29/18 at 8:07 pm (UTC)
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Emily Ruby replied to the discussion Rise Vs Storyline Suspend Data
"Hi Danielle, I was doing some testing on this in the SCORM Cloud, and I was able to over ride a Storyline course with a Rise course.  Th..."
  • over 2 years ago12/19/17 at 8:12 pm (UTC)
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Emily Ruby replied to the discussion Rise Vs Storyline Suspend Data
"Hi Danielle, I am happy to see you are using Rise! When you state that you are replacing Storyline courses with Rise, are you trying to ..."
  • over 2 years ago12/19/17 at 7:45 pm (UTC)
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"Hi Morgan, Your case was escalated recently and I am taking a look at your files at this moment. I will reply to you directly in the cas..."
  • over 2 years ago12/07/17 at 4:03 pm (UTC)
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Emily Ruby replied to the discussion AICC doesn't work on SABA
"Hi Paula, Thanks for the update. I am going to get you into a support case so I can keep a better eye out for a reply about the Saba ver..."
  • over 2 years ago09/13/17 at 5:59 pm (UTC)
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Emily Ruby replied to the discussion AICC doesn't work on SABA
"Hi Paula, As Crystal stated, Saba does support AICC. Can you let me know which version you are using? I can then get you some steps on h..."
  • over 2 years ago09/13/17 at 4:44 pm (UTC)
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Emily Ruby replied to the discussion Background Audio Cool Trick
"Hi Robert, I am honestly not sure how to get it to start on a different slide. This was one of my first attempts at adding custom code t..."
  • almost 3 years ago06/12/17 at 8:14 pm (UTC)
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Emily Ruby replied to the discussion Final Image Sizes??
"Hi Ashley, I see that you submitted a support case with us and Lea should be getting back to you shortly. We have looked into this with ..."
  • almost 3 years ago06/09/17 at 8:19 pm (UTC)
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Emily Ruby replied to the discussion Quiz tracking
"Hi John, This tracking is similar to our other products like Storyline that can only track one results slide per course. We definitely h..."
  • almost 3 years ago06/09/17 at 1:34 pm (UTC)
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"Hi Paul, I do see that you have submitted a support case with us. We have escalated this and I  will get back to you shortly to help out :)"
  • 3 years ago05/23/17 at 6:15 pm (UTC)
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Emily Ruby replied to the discussion Storyline Timeout
"Hi Steven, I am going to open up a support case with you regarding this. I have your debug logs, and will be reaching out shortly. Keep ..."
  • 3 years ago04/25/17 at 2:26 pm (UTC)
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Emily Ruby replied to the discussion Background Audio Cool Trick
"Hi Bruce, I have not come across a way to adjust the audio levels. Hopefully someone on here will figure that one out soon. Belle - you..."
  • 3 years ago03/06/17 at 2:20 pm (UTC)
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"Hi Allen! I wanted to share here as well as in our case that this is something we are actively looking into fixing for an update with St..."
  • over 3 years ago02/06/17 at 9:21 pm (UTC)
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"Hi Deborah, I just wanted to check in with you regarding this issue. We were able to get you a new file yesterday with the background au..."
  • over 3 years ago02/01/17 at 2:27 pm (UTC)
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"Hi Jan, If the trigger to change the next button to normal is NOT based on timeline start, then the next button should appear when revis..."
  • over 3 years ago12/21/16 at 6:17 pm (UTC)
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"Hi Jan, Is the trigger to hide the next button set to hide on Timeline start? If so, the button will hide anytime you revisit the slide...."
  • over 3 years ago12/21/16 at 5:48 pm (UTC)
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Emily Ruby replied to the discussion Score Gauge HTML5 Storyline 2
"Sure thing Gregory. I will open a support case for you from my end. Keep an eye out for an email. I will also send you a link to upload ..."
  • over 3 years ago12/21/16 at 5:09 pm (UTC)
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Emily Ruby replied to the discussion Score Gauge HTML5 Storyline 2
"Hi Gregory, Could you share your .story file here? I would like to take a look at the set up you have described, and test it out from my..."
  • over 3 years ago12/21/16 at 4:47 pm (UTC)
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"Hi Dave, Great that Tempshare is working for you! Viewing the file locally may have been the issue. We recommend to upload and test in ..."
  • over 3 years ago12/20/16 at 10:20 pm (UTC)
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"Hi Dave, Thanks for attaching the file. I published this and uploaded to Articulate Tempshare. When viewing the HTML5 version, I am able..."
  • over 3 years ago12/20/16 at 9:43 pm (UTC)
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"Hi Kelli, Sorry to hear you are experiencing these issues. Are you publishing for web or LMS? If LMS have you tested the course in the S..."
  • over 3 years ago12/20/16 at 9:33 pm (UTC)
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Emily Ruby replied to the discussion Font issue in Storyline 360
"Hi Jay, I did not see the same issue with Adobe Caslon Pro: Can we confirm you are working locally? Could you try a repair on your St..."
  • over 3 years ago12/20/16 at 6:23 pm (UTC)
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Emily Ruby replied to the discussion Graded Pick One Quiz -- Help Needed
"Hi NDieye, It looks like you are still using the built in quiz slides. Using these and the built in results variable, you would not be a..."
  • over 3 years ago12/19/16 at 7:00 pm (UTC)