"Hello Rachel, Happy to help. I appreciate the change you've already applied as a possible solution and for sharing the Rise share l..."

"I'm sorry you've also hit this snag, Dom. I've added your voice to the bug report. We'll let you know once this is fixed. "

"Hello John, Thanks for sharing your experience with the labeled graphic. What you shared is a big help in the investigation, but I'..."

"Hi Michelle, I'd like to understand your experience better. When the behavior happens, are you also using the labeled graphic without a m..."

"Hi Mallory, Happy to chime in. I agree with Karl that the website may not be allowing their content to be embedded in an iframe, esp..."

"Hi Sam, Sorry for the trouble with loading your content. I understand how frustrating that can be! Have you tried testing your course in ..."

"Hello everyone! 🎉 I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where mark..."

"Hello Michelle, Sorry for the trouble with the Labeled Graphic image. I am unable to replicate this behavior on my end. When you try to u..."

"Hello Kandice, Happy to help. I appreciate you for working hard to make your content accessible! I'm not an accessibility expert, b..."

"Hi Marie-Christin and Tonia, I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered..."

"Hi Coen, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 I understand you'd like to choose a different closed capti..."

"Hi Malyka, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 I'm sorry you've hit this snag. I see you started a supp..."

"Hello référent pédagogique, Happy to help! Does the video timeline correspond to the slide timeline in your project? The timeline-ba..."

"Hello Frazer, Happy to chime in. What browser are you using? How about your SMEs? I'm asking because the bug Steven mentioned seems to be..."

"Hello Amanda, Thanks for sharing that you’d also like this feature in Rise 360! I’ve added your voice to the feature report, and we’ll up..."

"You're welcome, John!"

"Hi John, Happy to help! You're right that structural changes impact progress if you republish your course to the LMS. Any other changes t..."

"Hi Mario, Sorry for the trouble with the SVG files. Does this behavior happen to all your SVG files or only to specific ones? When you ad..."

"Hello Abbey, Thanks for your patience in applying the troubleshooting steps. I'm sorry to hear there's still a problem installing Storyli..."

"Hi Abbey, I understand you did not receive Cleo's email with the recommended steps. Sorry about that. I have informed him of the matter, ..."

"Hi Abbey, Sorry about the trouble installing the desktop apps. I understand how frustrating this can be! I checked your support case with..."

"Hello Kelsey, Great idea to open a case as well! I see you've connected with my teammate, Jan, who shared an article to report the v..."

"Hello Alba, Happy to chime in! You can retry a quiz taken from a Question Bank draw by adding a Retry Button in your Results slide. Doing..."

"Glad to hear that a reboot solved the Feedback Master issue for you, Jo. Thanks for sharing! If you need help with anything else, please ..."

"Hello Dorothy, I'm glad you love the feature to adjust the Closed Captions font size! Let us know if you need help with this feature..."