Eric Schaffer
Eric Schaffer
Service Support, Training & Application Specialist at YANMAR America
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  • Acworth, GA
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"Nope, not losing your mind. I was not able to find them either. I would submit a case to Articulate to see if this needs a fix and how fa..."
  • 8 days ago03/20/24 at 3:02 pm (UTC)
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Eric Schaffer replied to the discussion Using states to show the Next button
"I would first name everything to make sure you are getting the correct graphics state changes. It's a little confusing to just say vector..."
  • 9 days ago03/19/24 at 4:26 pm (UTC)
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Eric Schaffer replied to the discussion Inconsistency of Hover and Selected States
"Go back and check the order of your triggers. If there is a trigger telling the object before it tells it to change the start it will not..."
  • 10 days ago03/18/24 at 9:01 pm (UTC)
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"Brian, I think you need to contact Articulate on this one. I think this is a computer issue not an Articulate issue. I have read some of ..."
  • 15 days ago03/13/24 at 11:49 am (UTC)
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Eric Schaffer replied to the discussion Hover states of player buttons
"Just click on the object you want to remove the Hover state from. Then click on States panel and remove it. T"
  • 15 days ago03/13/24 at 11:45 am (UTC)
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"Steve, Thanks for confirming the issue was system wide. I am still having issues with this, and I have submitted a support ticket to Arti..."
  • 29 days ago02/28/24 at 3:06 pm (UTC)
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"I think this is a glitch today."
  • 30 days ago02/27/24 at 7:36 pm (UTC)
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"I have had this when my computer loses connection. You might want to look at your popup blocker also."
  • 1 month ago02/27/24 at 6:48 pm (UTC)
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"I have had the same issue. I have copied the example, and it didn't work. I've sent time on the Internet researching the subject, and I f..."
  • 1 month ago02/21/24 at 3:24 pm (UTC)
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Eric Schaffer replied to the discussion Weird bug in Storyline
"Just for the fun of it, try and check the mouse pointer configuration on the computer. "
  • 2 months ago02/01/24 at 7:48 pm (UTC)
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Eric Schaffer replied to the discussion Layer Navigation
"Dorothy, There are a few different ways to do this. You can set a trigger to hide them when a layer is opened and unhide at the end of th..."
  • 2 months ago01/30/24 at 1:02 pm (UTC)
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Eric Schaffer replied to the discussion Errors when uploading Articulate module
"Looking at the second file, you deleted a lot of the graphics. Did you cleanup a lot of different files or just .story files? I think you..."
  • 2 months ago01/29/24 at 3:32 pm (UTC)
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Eric Schaffer replied to the discussion sliding bullets in one at a time
"If you line them all up on the timeline, each bullet at the same point, they should come in at the same time. Now the bigger question is,..."
  • 2 months ago01/29/24 at 3:26 pm (UTC)
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"Meera, I can feel the pain. I have had to make many adjustments to get the text to speech sound OK. We now send our script out and use a ..."
  • 2 months ago01/26/24 at 6:13 pm (UTC)
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"I played your .story file. I see your issue. Hopefully a staff member will jump in and comment. I have experienced many different i..."
  • 2 months ago01/17/24 at 5:38 pm (UTC)
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Eric Schaffer replied to the discussion How to send a *.story file??
"Hilary, Tom is the expert here, but to let you know I share my files with other offices around the world. I put the .story file on our Sh..."
  • 3 months ago01/08/24 at 9:34 pm (UTC)
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Eric Schaffer replied to the discussion Can you publish Storyline 360 to a PDF?
"WOW, I don't think it can be done. I think it is in your company's best interest to get you a copy of Office. I would explain the situati..."
  • 3 months ago01/08/24 at 2:42 pm (UTC)
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Eric Schaffer replied to the discussion SSML initiation in Text to Speech.
"OK, Still can't get the SSML to work. I didn't see any notes or test in Luciana .story file. Any help would be appreciated. I wrote..."
  • 3 months ago01/02/24 at 2:34 pm (UTC)
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Eric Schaffer replied to the discussion Best practices for file management
"Mandy, I haven't looked at what Judy has done. She is a great resource and has a lot of good information. However, I have been told by Ar..."
  • 3 months ago12/20/23 at 2:14 pm (UTC)
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Eric Schaffer replied to the discussion Font Issue
"Both Figma and Photoshop have many different settings for Fonts. It is very difficult to make sure all these setting fit Articulate. You ..."
  • 4 months ago12/11/23 at 9:09 pm (UTC)
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"Not necessarily, SCORM files are used to publish the project. . story files are used by Storyline to develop the project. You can't edit ..."
  • 4 months ago12/04/23 at 9:38 pm (UTC)
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Eric Schaffer replied to the discussion Overlapping audio on layer and marker
"Not sure what you mean by a marker. I'm thinking if you put a mask over the layer to prevent clicking on the marker a second time it will..."
  • 4 months ago12/02/23 at 3:26 pm (UTC)
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Eric Schaffer replied to the discussion Open an Old Storyline Project
"There is no way to open the zip file. Sorry you will either have to recreate the project or find the .story file. "
  • 5 months ago11/13/23 at 9:47 pm (UTC)
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Eric Schaffer replied to the discussion Storyline 360 Publish to Word
"Kelly, Had the same problem with my old small computer. Make sure you close all other programs and try again. I had to move up to a large..."
  • 5 months ago10/31/23 at 8:09 pm (UTC)
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"If I'm looking at this right, A1 is in the unlock state (Initial state). It starts unlocked. So, if I click on it the layer will open.&nb..."
  • 5 months ago10/23/23 at 8:19 pm (UTC)