"This is great! Thanks for your help Bob. "

"Thanks very much Tristan. That's what I've got with in the end - an animated representation of how an average is calculated from 10 calls..."

"Thanks Allison.  So previously our benchmarks have been calculated as averages - so adding together the call times for all the calls take..."

"Hi everyone. I've been tasked with coming up with a way of explaining revised metrics for performance within our large call centre. One  ..."