Erin Vincent
Erin Vincent
Lead Content Developer at SSA
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Erin Vincent replied to the discussion SL360 Version 3.85.31840.0
"Hi Steven, Any update? I am still having the issue and I have even switched computers. Please see the screen shots attached. One is..."
  • 22 days ago04/03/24 at 6:19 pm (UTC)
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Erin Vincent replied to the discussion SL360 Version 3.85.31840.0
"I have uninstalled, reinstalled, cleared cache, reinstalled C++ files, chatting with four different help desk folks and I still cannot do..."
  • 1 month ago03/21/24 at 5:02 pm (UTC)
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Erin Vincent replied to the discussion SL360 Version 3.85.31840.0
"Hi Luciana, I have downloaded the most recent build and I have opened no less that 4 different projects and every time I get to the resul..."
  • 1 month ago03/20/24 at 1:59 pm (UTC)
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Erin Vincent replied to the discussion Can't open Storyline 360 - Sign In loop
"I am having the same issue. I changed by default browser with no luck. Any other suggestions? See video attached. "
  • 2 months ago02/27/24 at 2:55 pm (UTC)
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"Having this same issue. Any instructions to correct?"
  • 2 months ago02/27/24 at 2:52 pm (UTC)
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"Hello, has there been any progress to this issue for projects created in older versions of Storyline? We have over 500+ that would need t..."
  • 5 months ago11/20/23 at 6:56 pm (UTC)
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"Hello, I just wanted to follow-up on my question from 6 months ago. I am continuing to deal with this issue. Thanks!"
  • 8 months ago09/08/23 at 12:28 pm (UTC)
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"I think I understand and as a matter of fact, we have a storyline template that all of our other projects are created from. So, tha..."
  • 9 months ago07/20/23 at 6:12 pm (UTC)
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"Do you mean did I duplicate the project file and then publish to review 360? These are two totally independent project files with t..."
  • 9 months ago07/20/23 at 5:54 pm (UTC)
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"Issues identified. I published project A in review 360, the reviewer made comments I opened Project A to fix and the correct comments wer..."
  • 9 months ago07/20/23 at 2:27 pm (UTC)
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"Yes! I had the exact same thought/request/suggestion. "
  • 9 months ago07/19/23 at 12:28 pm (UTC)
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"My response to Dexter, I hope the issue with the numeric title can be resolved because our current SOP and 650+ projects are titled..."
  • 11 months ago06/08/23 at 7:18 pm (UTC)
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"Update from Customer Support Engineer. Hi Erin, I tried publishing the course as a web package and LMS, which also closed as ..."
  • 11 months ago06/08/23 at 7:17 pm (UTC)
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"Hi Steven, 1. I am working locally from my machine. 2. I am simply trying to publish the project. 3. I have uninstalled, restarted,..."
  • 11 months ago06/07/23 at 1:44 pm (UTC)
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"I am having the same issue but only when trying to update "older" files. I was trying to update this project and it started. ..."
  • 1 year ago02/27/23 at 9:03 pm (UTC)
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"Thanks for the quick reply Lauren. Do you have any information about the states not reading? Selected or Visited states. Than..."
  • almost 3 years ago05/26/21 at 7:20 pm (UTC)
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"Help! JAWS has always read the states and now, all of a sudden I can't get JAWS 19 or 20 to read the states in SL360 or SL3 Version..."
  • 3 years ago04/01/21 at 2:53 pm (UTC)
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Erin Vincent replied to the discussion Issues with Tables in Storyline 3 and 360
"Hi Katie, sorry for the delay. Just now seeing this and this continues to be an issue in all of our projects that have tables.&nbsp..."
  • over 3 years ago08/25/20 at 2:29 pm (UTC)
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Erin Vincent replied to the discussion Scroll text and Accessibility
"Hi, I just want to follow-up again. Are JAWS users our still having this issue. Thank you"
  • over 4 years ago08/30/19 at 6:29 pm (UTC)
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Erin Vincent replied to the discussion Scroll text and Accessibility
"Thanks for the quick reply Crystal. That's the solution that we've implemented for new projects.  It's the 500+ projects that have alrea..."
  • 5 years ago01/31/19 at 11:59 am (UTC)
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"Crystal, Unfortunately we are using IE11 as our web browser. Any tips for this? Thanks, Erin"
  • 5 years ago01/30/19 at 2:40 pm (UTC)
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Erin Vincent replied to the discussion Scroll text and Accessibility
"Hi Alyssa, I've attached a file example for you to use. JAWS 18 stops reading after the word download in the second paragraph.  I am usi..."
  • 5 years ago01/30/19 at 2:13 pm (UTC)
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Erin Vincent replied to the discussion Scroll text and Accessibility
"We have experienced a similar same issue. Storyline 3 and IE 11 and JAWS 18. When a slide has a lot of text JAWS will stop reading about ..."
  • 5 years ago01/25/19 at 7:05 pm (UTC)
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"Leslie, I don't understand your reply to Hannah.  Are you saying that there is a fix for this issue? Thanks, EV"
  • 5 years ago01/25/19 at 12:23 pm (UTC)
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"Hi Crystal, any update to this issue.  It continues to be a huge inconvenience to our team of Content Developers as we strive to make our..."
  • over 5 years ago11/06/18 at 1:48 pm (UTC)