Frances Steinberg
Frances Steinberg
Director at Solutions Unlimited
  • About

    Frances Steinberg

    I'm a psychologist who tired of writing books, so I've branched out into e-learning. Our users find it a much more fun, interactive way to learn than just reading.
  • New Zealand
  • Website
  • Contact Me
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Frances Steinberg replied to the discussion video compression on SL3 and 360
"Will give it a go.  Meanwhile, just uploaded the one I did in SL to check it, and viewing on Edge none of the text appears, even thought ..."
  • almost 7 years ago06/26/17 at 7:39 pm (UTC)
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Frances Steinberg replied to the discussion video compression on SL3 and 360
"Hi, Alyssa.  The problems were extensive and I think most of your support team got involved (there must be a file somewhere!).  The grey ..."
  • almost 7 years ago06/26/17 at 5:49 pm (UTC)
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Frances Steinberg replied to the discussion huge file when publishing to CD
"Hello, Ashley and Steve.  No, it won't open in SL1--when I browse for that file when I'm in SL1, it just gives me the error message attac..."
  • over 8 years ago01/20/16 at 9:57 pm (UTC)
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Frances Steinberg replied to the discussion huge file when publishing to CD
"Well, apart from a "that's the way it is" reply, it doesn't look like there are any fixes.  My final communication with Emily said she is..."
  • over 8 years ago01/20/16 at 8:34 pm (UTC)
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Frances Steinberg replied to the discussion huge file when publishing to CD
"Hello, again Ashley.  I've done some further testing and it doesn't seem it's a video issue at all.  SL2 publishes identical material in ..."
  • over 8 years ago01/20/16 at 7:20 pm (UTC)
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Frances Steinberg replied to the discussion huge file when publishing to CD
"Hi, Ashley.  Thanks for getting involved.  I have communicated with Emily but, as we say in NZ, haven't had any joy just yet.  The origin..."
  • over 8 years ago01/20/16 at 6:31 pm (UTC)
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Frances Steinberg replied to the discussion huge file when publishing to CD
"Have had sooooo many conversations with the tech team (who spoke to the Product Development team themselves) about this and submitted it ..."
  • over 8 years ago01/19/16 at 11:28 pm (UTC)
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Frances Steinberg replied to the discussion huge file when publishing to CD
"Hi, Christie.  I have spent a "lifetime" corresponding with your tech team about the video setting issue--I know quite a bit about video ..."
  • over 8 years ago01/19/16 at 10:12 pm (UTC)
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Frances Steinberg replied to the discussion printing from iPad
"Well,  Ashley, she actually managed to get off her iPad and move across her room to do just that, all the time protesting that she had al..."
  • over 8 years ago08/07/15 at 7:48 pm (UTC)
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Frances Steinberg replied to the discussion printing from iPad
"Thanks for getting back.  The issue is with some forms I have as attachments in both Word and pdf format.  The user, who is a university ..."
  • over 8 years ago08/07/15 at 7:31 pm (UTC)
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Frances Steinberg replied to the discussion Calling all e-learning heroes to FLEX
"Re-inserting the link.  The FLEX-ible Manager"
  • over 9 years ago01/13/15 at 7:12 pm (UTC)
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Frances Steinberg replied to the discussion Calling all e-learning heroes to FLEX
"Not sure why--just tried it and it went there.  Have re-inserted it here.  http://flex-ible.com/theflexmanager/story.html "
  • over 9 years ago01/13/15 at 7:10 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"At least the slow bandwidth caused by my living in paradise (ocean out one office window, a volcano out the other) resulted in identifyin..."
  • over 9 years ago01/13/15 at 5:38 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Just thought I let you know that the Support Team finally isolated the problem.  It appears that Storyline 1 includes a feature to autom..."
  • over 9 years ago01/13/15 at 4:59 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"Hello, Ashley.  Thanks for that.  The weird thing is that the first three times I published the story it worked great--made some revision..."
  • over 9 years ago01/06/15 at 6:04 pm (UTC)
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Frances Steinberg replied to the discussion marker audio
"Sending in a support ticket!"
  • over 9 years ago01/06/15 at 2:21 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"Yes, definitely an SL2 issue--your file plays perfectly in SL1 on my other computer."
  • over 9 years ago01/06/15 at 2:01 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"Yes, and if it's a bug in SL2 it's new because the original slide was just produced in SL2--interestingly, I don't have SL1 in this compu..."
  • over 9 years ago01/06/15 at 1:50 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"I can do that, but I'd love to solve this.  I have had this working fine before, and had audio on another marker as well, but now neither..."
  • over 9 years ago01/06/15 at 1:41 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"The audio is on the marker, not on the slide.  If you set the marker to audio only, or preview the audio on the marker, you should hear it."
  • over 9 years ago01/06/15 at 1:14 am (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  Thanks for passing the issue along.  When I say it's a compression issue, I'm just referring to the fact that if the box sta..."
  • over 9 years ago12/30/14 at 5:14 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  I'm afraid we're not making much progress with the support team even though I identified the issue as occurring either when ..."
  • over 9 years ago12/29/14 at 11:35 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  Well that was my take on it anyway--haven't heard back from Jonathan since I proposed the theory.  At least I have a way of ..."
  • over 9 years ago12/23/14 at 5:08 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Have managed to use Replay to produce the videos I was having difficulty with so that when they were inserted onto a Story2 slide the for..."
  • over 9 years ago12/19/14 at 9:03 pm (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"Thank you, Leslie!"
  • over 9 years ago12/19/14 at 6:10 pm (UTC)