Frances Steinberg
Frances Steinberg
Director at Solutions Unlimited
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Frances Steinberg started a new discussion Calling all e-learning heroes to FLEX
"Hello, everyone.  We're about to launch a new DO-book (digital online-book) called The FLEX-ible Manager and we wanted to make it availab..."
  • almost 6 years ago01/12/15 at 7:21 pm (UTC)
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Frances Steinberg replied to the discussion marker audio
"Hello, Ashley.  Thanks for that.  The weird thing is that the first three times I published the story it worked great--made some revision..."
  • almost 6 years ago01/06/15 at 6:04 pm (UTC)
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Frances Steinberg replied to the discussion marker audio
"Sending in a support ticket!"
  • almost 6 years ago01/06/15 at 2:21 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"Yes, definitely an SL2 issue--your file plays perfectly in SL1 on my other computer."
  • almost 6 years ago01/06/15 at 2:01 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"Yes, and if it's a bug in SL2 it's new because the original slide was just produced in SL2--interestingly, I don't have SL1 in this compu..."
  • almost 6 years ago01/06/15 at 1:50 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"I can do that, but I'd love to solve this.  I have had this working fine before, and had audio on another marker as well, but now neither..."
  • almost 6 years ago01/06/15 at 1:41 am (UTC)
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Frances Steinberg replied to the discussion marker audio
"The audio is on the marker, not on the slide.  If you set the marker to audio only, or preview the audio on the marker, you should hear it."
  • almost 6 years ago01/06/15 at 1:14 am (UTC)
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Frances Steinberg started a new discussion marker audio
"I have a marker with audio and a picture on it, and it's always worked fine, showing the picture and playing when clicked.  Now, I am not..."
  • almost 6 years ago01/06/15 at 12:51 am (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  Thanks for passing the issue along.  When I say it's a compression issue, I'm just referring to the fact that if the box sta..."
  • almost 6 years ago12/30/14 at 5:14 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  I'm afraid we're not making much progress with the support team even though I identified the issue as occurring either when ..."
  • almost 6 years ago12/29/14 at 11:35 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  Well that was my take on it anyway--haven't heard back from Jonathan since I proposed the theory.  At least I have a way of ..."
  • almost 6 years ago12/23/14 at 5:08 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Have managed to use Replay to produce the videos I was having difficulty with so that when they were inserted onto a Story2 slide the for..."
  • almost 6 years ago12/19/14 at 9:03 pm (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"Thank you, Leslie!"
  • almost 6 years ago12/19/14 at 6:10 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Thanks, Ashley.  Of course overnight--dreaming about the project again!--I realised I could solve the mp4 formatting issue by dragging it..."
  • almost 6 years ago12/19/14 at 5:34 pm (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"Just realized this morning that the same thing is happening with Articulate Replay.  Is there a patch for this? Frances"
  • almost 6 years ago12/19/14 at 5:21 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  Have submitted it to the support team.  I think that SL2 is not compressing it as a default because the SL1 file was half th..."
  • almost 6 years ago12/19/14 at 4:01 am (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Have found a computer that I can download S1 to--will do the files equivalently and send them to the team."
  • almost 6 years ago12/18/14 at 10:31 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  The SL1 file is huge, and I think if I cut it down to the video alone it will save it as an SL2 because I don't have SL1 in ..."
  • almost 6 years ago12/18/14 at 10:03 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"OK, several issues.  First, if I convert my video to have the same exact profile settings of the one that Ashley gave me, and then insert..."
  • almost 6 years ago12/18/14 at 7:58 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Yes, it's the same server for both of them currently, unfortunately that's not the issue!"
  • almost 6 years ago12/18/14 at 5:49 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"OK, the video you sent did give me the non-greyed out options.  I noticed it had an mp4 suffix, when all of my mp4 versions had an m4v su..."
  • almost 6 years ago12/18/14 at 5:48 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hello, Steve.  Thanks for your thoughts, but it's happened with two different videos, and they both are part of another project that I pu..."
  • almost 6 years ago12/18/14 at 12:16 am (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"I have tried to insert mp4 video files of every setting imaginable, mpeg, wmv, flv, swf, and nothing will get that setting to activate in..."
  • almost 6 years ago12/17/14 at 11:15 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"I have lots of video editing software and can change the video to whatever it needs to be, but I haven't been able to discover the correc..."
  • almost 6 years ago12/17/14 at 10:20 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"I'd really prefer it to compress like in Storyline 1 because the link to the Dropbox means it buffers when it plays, while when it's load..."
  • almost 6 years ago12/17/14 at 9:22 pm (UTC)